Coordinator, Technical Writing and Quality Control

Job Description - Coordinator, Technical Writing and Quality Control (2600008E)

Job Description

Coordinator, Technical Writing and Quality Control - (2600008E)

Description

SALARY

$90,976.55

POSITION SUMMARY

Under general supervision, develops, revises, and maintains the Authority''s Transit Operations Standard Operating Procedures (SOP) and Bulletins. Coordinates the Bulletin and SOP distribution and approval process. Initiates, develops, oversees, implements, instructs, finalizes, and evaluates all research, development, and revisions for new and existing training programs designed for and given to various departments.

Qualifications

PRIMARY RESPONSIBILITIES

• Coordinates the development, maintenance, and approval of all SOP and Bulletins.

o Meets with subject matter experts, as necessary, to develop, revise, and maintain SOP and Bulletins to ensure accurate information is conveyed to all employees.

o Coordinates bulletin and SOP distribution and approval processes.

• Develops and organizes training procedure manuals, guides, and course materials (such as handouts and visual aids).

o Researches and develops initial programs as deemed necessary to meet CTA departmental needs or warranted by regulations.

o Oversees the development process, assuring that training programs are in compliance with updated information to meet CTA's guidelines.

• Conducts training programs and workshops for new and existing training programs and initiatives.

o Facilitates training programs and oversees performance.

o Conducts Train-the-Trainer sessions when new programs are being implemented or to improve teaching techniques for more efficient and effective adult learning.

o Monitors training sessions and identifies any components needing revision.

• Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

• None

CHALLENGES

• Developing and maintaining operational knowledge in Transit Operations to ensure SOP and bulletins are accurate and relevant.
• Maintaining the Authority''s Transit Operations SOP and Bulletins to ensure accurate information is conveyed to all employees in a timely and organized manner.
• Ensuring quality control procedures in the lifecycle - distribution, maintenance, and retirement - of SOPs and Bulletins.
• Supporting the increasing demand for training without depleting our clients' limited workforce.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor's degree in Communications, English, Education, Human Resource Development, Training and Development, Adult Education and Training (AET), Learning and Technology, or a related field, plus three (3) years of experience in planning and conducting training programs, or an equivalent combination of education and experience relating to this position.
• Technical writing experience preferred.
• Transit Operations experience preferred.

PHYSICAL REQUIREMENTS

• Requires sitting for extended periods of time, standing, visual acumen, manual dexterity, and fingering for working with computer key boards.
• Required to walk on the tracks, subway and elevated structure, climb and/or walk on structures under construction.
• Required to travel to field locations subject to prevailing weather.
• Required to occasionally work outdoors subject to prevailing weather.
• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE, SKILLS, AND ABILITIES

• Detailed knowledge of personal computer software utilized in the business environment such as Word, Excel, PowerPoint, Photoshop and InDesign.
• Working knowledge of current training methods and techniques, instructional design models and including state of the art training aids such as audiovisuals, computer generated artwork, mock-ups, interactive multimedia and computer-based Training.
• Working knowledge of the electrical and mechanical functions of standard equipment used within client areas.
• Working knowledge of other governmental agencies standards in order to properly apply these standards to the CTA work environment policies and procedures.
• Working knowledge of basic adult learning techniques, including interactive multimedia.
• Advanced computer skills.
• Strong oral and written communication and presentation skills.
• Strong grammatical skills.
• Strong technical skills.
• Good organizational skills with attention to detail.
• Good analytical and creative skills which are necessary in writing and developing training programs.
• Ability to work collaboratively with subject matter experts, internal and external departments, to support deadlines.
• Ability to effectively develop training programs for assigned area.
• Ability to effectively coordinate activities associated with development, facilitation, administration, and evaluation of training programs.
• Ability to maintain amiable relations with various levels of Authority personnel and outside contractors and vendors.
• Ability to work with confidential and /or sensitive information.
• Ability to handle multiple tasks simultaneously.

WORKING CONDITIONS

• General office environment.
• Occasionally required to work in garages, terminals, shops, various field locations, and along the right-of-way exposed to moving vehicles, energized apparatus, noise, dust, etc.
• Required to work various hours, days, and locations.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

• Standard office equipment.
• Person computer and related software (Microsoft Office Suite and In-Design).
• Presentation equipment and software.

Additional Details Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.

Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.

Applicants, if hired,must comply with CTA''s residency ordinance.

CTA IS AN EQUAL OPPORTUNITY EMPLOYER

No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact arc@transitchicago.com prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.

During the hiring process, CTA''s Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness.

Please click link below to review the benefits offered at the CTA.

https://www.transitchicago.com/hrbenefits/

Primary Location

: USA-Illinois-Chicago

Job

: Training and Instruction

Job Posting

: Nov 14, 2026, 1:35:54 AM

Position Type: Full-time Permanent (FTP)

Department: Training & Workforce Development