Coordinator

Job Profile:

Job Family:

Time Type:

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Job Description:

Position Salary Range: $55,000- $57,000 per year

The Coordinator provides core administrative and logistical support to ensure seamless daily operations, while driving data integrity, operational reporting, system auditing, and data-driven insights across the department.

What’s In It For You?

Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes:

• Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
• Low-cost health, dental, vision, and life insurance benefits.
• Retirement program designed to promote long-term savings and provide income upon retirement.
• Paid time for volunteer work and professional development.
• 10 Paid Holidays and competitive Vacation and Sick accruals each pay period.
• Wellness program for preventative health education and screenings.
• Disability and leave program for income protection.
• Employee Assistance Program offering confidential behavioral health services.
• ASU Discounts for sporting events, cultural activities, and corporate partnerships.

Essential Duties:

• Develop work plans in accordance with established unit and program objectives and funding limitations.
• Oversee a program work plan in accordance with specifications, objectives and funding limitations.
• Performs tasks related to Career Services programs and initiatives.
• Represents Career Services and serves on various department and university committees.
• Identify, develop and maintain working relationships with departmental and college partners.
• Schedules and facilitate workshops, presentations or training sessions as needed.
• Provide assistance, information and guidance to faculty, staff and outside organizations regarding function.
• Responsible for ensuring all aspects of function/program are implemented and controlled according to plans. 
• Attends professional development opportunities to stay current with best practices.
• Research, develop, implement and assess programs.
• Communicate effectively both orally and in writing to perform essential duties.
• Demonstrate relentless commitment to customer service (external and internal), teamwork, and an outcomes-oriented model.
• Performs other related duties as assigned.

Functional Duties

• Serve as the primary administrator and functional subject matter expert for core career management systems, software products, and technology tools, overseeing platform operations, user access, data integrity, reporting, appointment workflows, and system functionality.
• Manage platform configurations and operational processes related to user accounts, organization profiles, scheduling, recruiting activities, event management, access approvals, role permissions, and system records while ensuring compliance with institutional policies.
• Provide timely operational and tier-one technical support to employers, students, faculty, staff, and internal team members, including troubleshooting software issues, responding to inquiries, clarifying system workflows, and connecting users with appropriate technical or vendor resources.
• Monitor product utilization, user engagement metrics, recruiting trends, account activity, and administrative data to create actionable reports, identify operational patterns, and inform data-driven system enhancements.
• Serve as a technical and operational resource for staff and university partners by interpreting platform workflows, identifying system constraints, and managing issue escalations when leadership guidance, policy decisions, or vendor support is required.
• Develop, maintain, and update internal and external system documentation, user guides, communication templates, training materials, standard operating procedures (SOPs), and resource libraries across all managed technology platforms.
• Collaborate with Employer Relations, Career Readiness, leadership teams, faculty, and institutional stakeholders to optimize technology workflows, test and implement new software features, standardize platform usage, and support system integrations.
• Support departmental operations through special projects, technical onboarding, tool evaluation, cross-functional committee work, and continuous improvement of operational systems, reporting practices, and user support frameworks.

Core Skills and Competencies

Data Analysis & Intelligence

Data Integrity & Governance: Expertise in data validation, system auditing, records management, database hygiene, and maintaining data quality across enterprise systems.

Operational Reporting & Dashboards: Proficient in extracting, transforming, and loading raw operational data to build automated reports, KPI trackers, and executive summaries.

Exploratory Data Analysis (EDA): Skilled in analyzing complex datasets to identify performance trends, evaluate operational bottlenecks, detect anomalies, and measure outcome metrics.

Data-Driven Decision Making: Ability to translate complex data findings into actionable strategic recommendations, operational insights, and executive briefing materials.

Systems Administration & Workflow Technicals

Software Platform Administration: Strong grasp of systems thinking, user access governance, data security compliance, and technical workflow management.

Technical Troubleshooting: Root-cause analysis, system glitch diagnostic resolution, and vendor escalation management.

Process Improvement & Documentation: Business process re-engineering, standard operating procedure (SOP) development, and technical knowledge-base management.

Stakeholder Management & Operations

Service Excellence & User Support: High-touch end-user support, technical training delivery, and vendor liaison management.

Cross-Functional Collaboration: Proven ability to partner across administrative teams, technical units, and external stakeholders.

Technical Communication: Clear communication skills, with dedicated strength in translating complex system functions and technical concepts for non-technical users.

Strategic Execution & Judgment: Sound operational judgment, policy interpretation, risk management, and comfort navigating ambiguity to determine whether an issue requires a workflow modification, technical patch, vendor support ticket, or leadership decision.

Desired Qualifications:

• Experience administering, configuring, or supporting career management systems (CSMs), enterprise CRMs, recruitment platforms, scheduling systems, or higher education student management software (e.g., Handshake, 12twenty, Symplicity, Salesforce, or similar platforms).
• Experience managing system administration tasks, including user access controls, organization profiles, functional permission levels, approval queues, appointment scheduling engines, and event management modules.
• Demonstrated ability to troubleshoot software and workflow issues, explain technical features clearly to non-technical audiences, and guide users through product functionality.
• Background in entering, auditing, maintaining, and organizing system data with high attention to accuracy, data privacy, and security standards.
• Experience generating reports, building system dashboards, and utilizing spreadsheets (e.g., Excel, Google Sheets) to analyze operational metrics, answer business questions, and drive process improvements.
• Experience authoring user documentation, training materials, standard operating procedures, email templates, and step-by-step technical guides for user groups.
• Strong track record of providing professional customer support, managing technical service inquiries, and maintaining positive stakeholder relationships.
• Proven ability to manage multiple technology priorities, support requests, and project timelines in a structured environment.
• Experience interpreting operational policy and guidelines, with sound judgment regarding when to escalate technical or policy concerns to leadership.
• Background supporting employer relations, recruitment operations, career services, higher education administration, customer success, or technical operations.
• Proficiency with standard office productivity suites and collaborative platforms (e.g., Microsoft Office 365, Teams, Outlook, Excel, Google Workspace)

Working Environment:

• Lifting and carrying materials, as well as pulling and pushing carts of up to 30 lbs.
• Additional movement requirements include climbing, balancing, stooping, kneeling, crouching, and reaching.
• Sitting and standing for prolonged periods: approximately 50% sitting, 25% standing, and 25% walking.

Department Statement:

The Coordinator is part of a unified Career Services model that provides comprehensive career development resources to students and alumni. Career Services supports students and new graduates through tailored engagement opportunities aligned with their unique backgrounds, identities, academic programs, and professional goals.

Our focus is to ensure Career Readiness as defined by the National Association of Colleges and Employers (NACE): the attainment and demonstration of requisite competencies that broadly prepare college graduates for a successful transition into the workplace. We assist students through every step of their professional journey—from exploring majors and career pathways to securing internships and full-time post-graduation employment. Utilizing a career-interest community model, we empower students to explore options beyond the boundaries of specific majors, shaping our curriculum, technology offerings, and employer engagement strategy.

Career Services provides consistent programs, services, and digital resources across all campus locations and online environments. Staff work collaboratively as part of the Educational Outreach and Student Services (EOSS) division. EOSS provides the student community with support services, involvement opportunities, and resources to help students achieve their personal and academic goals. Members of the university community aspire to live the Sun Devil Way, creating and sustaining an environment that exemplifies achievement, engagement, and responsibility.

Driving Requirement:

Location:

Funding:

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

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