Copier / Printer Support Specialist

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Copier / Printer Support Specialist
Buffalo, NY (onsite)
12+ Months (Temp to perm)
Mon-Fri, 8:00am 4:30pm

Job Overview

We are seeking a customer-focused Copier / Printer Support Specialist to support daily printing and copying operations at Roswell Park Cancer Institute. This role will serve as the first point of contact for copier and printer-related requests, including toner replacement, troubleshooting equipment issues, and coordinating repairs. The individual will also assist with installing new equipment, removing outdated machines, and ensuring proper disposal of old equipment. The ideal candidate should have excellent customer service skills, the ability to work independently and collaboratively with internal teams and customer contacts, and the physical ability to walk between buildings and assist with moving equipment.

Key Responsibilities

• Respond to copier and printer service requests, including toner replacement and basic troubleshooting.

• Serve as the first responder when copiers or printers experience technical issues or malfunctions.

• Assist with the installation and setup of new copier and printer equipment.

• Remove, relocate, and coordinate the proper disposal of outdated equipment.

• Provide prompt and professional customer service to employees and other onsite contacts.

• Coordinate with internal technicians and customer representatives to resolve equipment-related issues.

• Maintain organized service areas and prioritize requests based on urgency.

• Assist with moving and positioning office equipment with the help of other team members.

• Walk between buildings as needed to provide onsite support.

Qualifications

• High school diploma or GED required.

• 1 2 years of relevant experience or equivalent experience in a related field.

• Previous copier, printer, or office equipment experience preferred.

• Valid driver's license and required auto insurance may be necessary, in accordance with policy.

• Strong customer service and communication skills.

• Basic computer skills and the ability to operate office machines and technical equipment.

• Good organizational skills, attention to detail, and ability to prioritize multiple requests.

• Basic mathematical and filing skills.

• Ability to work independently as well as collaboratively with a team.

Physical Requirements & Working Conditions

• Ability to stand, walk, bend, reach, stretch, and climb as required.

• Ability to lift or move items weighing up to 50 55 lbs.

• Ability to push or pull large copier/printer machines on wheels, potentially weighing up to 700 lbs., with assistance from others.

• Comfortable walking between multiple buildings throughout the workday.

• Ability to use basic hand tools and office equipment.

• Work primarily in an office environment with normal lighting, ventilation, and noise levels.

• Parking: $9.00/day, reimbursed by the employer.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.