Core Clinical Services Application Analyst

Job Summary

CHSPSC, LLC seeks an IT Application Services Management (ASM) Analyst to assist in the facilitation of application Services management processes pertaining to analyzing value, evaluating risk, managing Software Maintenance LifeCycle (SMLC), ensuring overall health of applications within the portfolio and assisting with the onboarding of new technology requests to ensure alignment with organizational strategies for the clinical service line.

Essential Functions

• Strategic analysis of the clinical application portfolio including lifecycle management, service delivery, application rationalization, consolidation and standardization to achieve the department objectives of the organization including reducing variation of redundant or unused applications
• Assist in the definition, implementation and support of portfolio management standards, policies and processes
• Facilitate data driven decisions pertaining to clinical IT project investments
• Collaborate with business partners, technology leaders and department directors to identify and promote adoption of enterprise standards and rationalization of application systems to achieve economic and patient experience improvement goals
• Document current state and contribute to the direction of the application lifecycle management (LCM) roadmap to reduce costs, mitigate risks, and drive growth and revenue
• Track application and vendor trends and maintain knowledge of new technologies to support the organization's current and future needs
• Maintain an awareness of industry standard best practices and apply relevant methodologies for process improvement
• Assist as a portfolio point of contact for the business leadership of the core clinical service line
• Perform application rationalization feasibility analysis and proposals for management and business partners which support the organization's clinical and economic objectives
• Review and define applications' advantages, risks, costs, benefits and impact on the enterprise business process and goals
• Develop and maintain productive relationships of trust both within and outside CHS and embrace the authoritative role in respect to maintaining enterprise standards and align others to the strategic direction
• Educate peers and business partners on department methodologies and drive adoption of standard process
• Identify and evaluate portfolio risks and recommend mitigation plans
• Partner with key business and delivery stakeholders to conduct application and service line reviews including scope, metrics, expenses and net promoter scores to determine the disposition of existing and proposed solutions
• Communicate timely and accurate status to appropriate levels and stakeholders including the development and delivery of status reports and presentations
• Serve as the Technology Owner for assigned clinical applications which includes vendor management, SMLC, portfolio ownership, and relationship management to ensure the end to end health of clinical application services.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or Software Engineering; or the equivalent required
• 3-5 years of experience in application support, systems analysis, or IT configuration required

Knowledge, Skills and Abilities

• Results oriented mentality to drive accurate deliverables with appropriate time to market while taking responsibility for the outcomes
• Customer focused to align services with customer needs
• Creativity in developing and executing innovative strategies to meet unique customer needs
• Excellent verbal and written communication, presentation and customer service skills
• Ability to handle pressure to meet business requirement demands and deadlines
• Expertise in analyzing and presenting large volumes of data to senior leadership
• Critical thinking in developing proposals with sound analysis and achievable outcomes
• Ability to prioritize tasks and quickly adjust in a rapidly changing environment
• Exceptional analytic problem solving skills
• Ability to work independently and in a team environment
• Organizational awareness and the ability to understand relationships to get things accomplished more effectively
• Preferred:
• Experience with APM, CMDB and CSDM components within the ServiceNow platform
• Application product ownership experience
• Strong relationship management experience
• Project management experience/certification
• 4 or more years in an application portfolio/services management role