Corporate Concierge

About Stratton Amenities: As a leading provider of premium concierge services, Stratton Amenities is committed to delivering an unparalleled experience for our associates, tenants, and clients in bustling office building environments.

Job Overview: We are actively seeking a Corporate Concierge Superstar to join our team. The ideal candidate will have a strong background in hospitality and corporate services, with a flair for managing various events and activities. This role requires adaptability to a somewhat flexible schedule, depending on property events and needs.

The Ideal Candidate:

1. • Has extensive experience in the corporate hospitality industry.
   

   • Demonstrates a proven track record in Guest and Tenant Service Excellence.
   

   • Is comfortable and thrives in fast-paced, high-stakes environments.
   

   • Possesses a deep understanding of premium customer service standards.
   

   • Exhibits the ability to anticipate the needs of tenants and guests.
   

Key Skills and Knowledge:

1. • Excellent written and oral communication skills.
   

   • Professional, polite conduct with superior interpersonal skills.
   

   • A proactive attitude with creative problem-solving abilities.
   

   • Passionate about delivering exceptional customer service.
   

   • Highly organized, detail-oriented, and a quick learner.
   

   • Ability to prioritize and meet deadlines under pressure.
   

   • Flexibility to work weekends and adjust schedule for event management.
   

Primary Responsibilities:

1. • Greet and direct tenants and visitors with a friendly and positive attitude.
   

   • Coordinate, place, and manage catering orders and oversee various event-related activities.
   

   • Exceed tenants' and guests' expectations by providing anticipatory service.
   

   • Build and maintain strong relationships with tenants, vendors, and contractors.
   

   • Maintain confidentiality of tenant information.
   

   • Uphold professional telephone etiquette and message delivery.
   

   • Log guest packages, ensure timely delivery, and conduct package inventory audits.
   

   • Monitor lobby and surveillance cameras for tenant safety and security.
   

   • Manage access control, ensuring only authorized entry.
   

   • Address any unsafe or inappropriate behaviors.
   

   • Perform all other duties as assigned, including event management tasks.
   

Commitment to Diversity: Stratton Amenities is an equal opportunity employer. We firmly believe in the importance of diversity and inclusion in fostering connections within our culture of service.