Corporate Information Technology ManagerCompany: World Choice Investments LLCDepartment: Information TechnologyFLSA Status: ExemptJob Status: Full-TimeTravel Requirements: Frequent all territory travelPositions Supervised: Corporate IT TechnicianReports To: Corporate IT DirectorLocation: Pigeon Forge, TN Position SummaryWorld Choice Investments LLC is seeking an IT Manager. This is not a desk-only role. You will spend real time in show buildings, box offices, gift shops and back-of-house spaces keeping networks, phones, cameras and endpoints running during live operations. You will also help lead a small team of technicians and own day-to-day infrastructure decisions for the Pigeon Forge properties, supporting the other markets as needed.Key ResponsibilitiesField work and physical infrastructureRun, terminate, test and label Cat5e/Cat6 and fiber; work above ceilings, in attics, crawlspaces and on ladders and liftsInstall and maintain wireless access points, switches, patch panels, racks and UPS unitsInstall and service security cameras, NVRs and door access control hardwareMaintain IDF/MDF closets, cable management and documentation of drops and portsNetworking and securityHelp manage Meraki/Ubiquity switches and wireless: VLANs, site-to-site and remote access VPNs, web filtering and application controlKeep PCI-scoped networks for point-of-sale and ticketing segmented and documentedMonitor network health, respond to outages and lead root-cause follow-upManage Sophos endpoint protection, patching and vulnerability remediationSystems and identityAdminister Microsoft 365: Exchange Online, SharePoint, Teams and licensingManage Entra ID (Azure AD) users, groups, conditional access and MFAMaintain on-prem Active Directory and Group Policy, and help migrate devices to Entra join and Intune managementBuild and deploy Windows images, policies and applications through IntunePhones and voiceHelp support the current Avaya IP Office system, desk phones and call routingHelp plan, test and roll out a replacement phone and contact-center platformLeadership and supportHelp supervise, schedule and train up to 5 IT techniciansOwn the help desk queue for WCI properties and set response priorities around show timesMaintain asset inventory, network diagrams and runbooksBe part of an after-hours on-call rotation for show-impacting issuesRequired qualifications5+ years of hands-on IT infrastructure experience, including at least 2 years leading or mentoring techniciansSolid networking fundamentals: TCP/IP, DHCP, DNS, VLANs, routing, Wi-Fi design and troubleshootingExperience with enterprise firewalls (Sophos, Fortinet, Palo Alto, Meraki or similar)Working knowledge of Active Directory, Group Policy and Windows ServerExperience administering Microsoft 365 and Entra ID (Azure AD)Practical structured cabling skills: running, terminating and testing copper; fiber exposureComfortable working on ladders, in ceilings and in tight spacesClear communicator with non-technical staff, especially under time pressure during live showsValid driver's license and ability to travel overnight to other propertiesAbility to pass a background checkPreferred qualificationsMeraki Firewall and Sophos Central experienceMicrosoft Intune and Entra join / Autopilot deploymentsVoIP experience: Avaya IP Office, RingCentral, Teams Phone or similar; SIP trunks and call flowsIP camera and access control systems (e.g. Verkada, Axis, Hikvision, Milestone, Ubiquity)Hospitality, entertainment or retail IT, including POS and ticketing systemsPCI DSS familiarityCertifications such as CompTIA Network+/Security+, CCNA, Microsoft MD-102 or MS-102Basic scripting in PowerShellPhysical requirements and work conditionsLift and carry up to 50 lbs (switches, UPS units, cable boxes)Climb ladders, work at heights and above ceilings, crawl and kneel in confined spacesWork in attics, show arenas, warehouses and outdoor areas in heat and coldNights, weekends and holidays as needed; peak seasons follow show schedulesSome overnight travel to Branson, Myrtle Beach, South Dakota and Panama City BeachSafety & ComplianceFollow applicable company policies, procedures, safety requirements, and departmental guidelines.Maintain a safe, clean, and professional work environment.Promptly report safety concerns, workplace incidents, or other concerns to appropriate management.Complete required training and maintain any certifications, licenses, or credentials required for the position.Protect confidential or sensitive company, employee, and guest information as applicable to the position.Physical RequirementsThis position includes frequent automobile operation, walking, reaching, bending, carrying promotional materials, and work at partner properties and events. The activities below should reflect the actual duties of the assigned territory.Physical Demands Lift/Carry StandO (Occasionally) 10 lbs or lessF (Frequently)WalkF (Frequently) 11-20 lbsF (Frequently)SitF (Frequently) 21-50 lbsO (Occasionally)Handling / FingeringO (Occasionally) 51-100 lbsN (Not Applicable)Reach OutwardF (Frequently) over 100 lbsN (Not Applicable)Reach AboveF (Frequently) ShoulderO (Occasionally) Lift/Carry ClimbN (Not Applicable) 10 lbs or lessF (Frequently)CrawlN (Not Applicable) 11-20 lbsO (Occasionally)Squat or KneelO (Occasionally) 21-50 lbsO (Occasionally)BendF (Frequently) 51-100 lbsN (Not Applicable) Legend N (Not Applicable)Activity is not applicable to this occupation. 0 (Occasionally)Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently)Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly)Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Other Physical RequirementsVision: Ability to see clearly at near and far distances, including while driving, reviewing printed materials, and using a computer. Other: Frequent automobile operation and oral communication; frequent carrying and pushing/pulling up to 25 lbs; occasional grasping and fine manipulation.Employee Benefits & PerksWorld Choice Investments LLC offers a comprehensive benefits and employee-perks package, which may include:Company perks and discounts at area attractions throughout Pigeon Forge, Tennessee.401(k) retirement plan with company match.Health benefits, including medical, dental, and vision insurance.Supplemental benefits, including short-term disability, cancer, and accident plans.Company-paid group life and AD&D insurance.Company-paid long-term disability insurance.Vacation and holiday pay.Benefits are subject to eligibility requirements, plan provisions, and applicable company policies and may be modified or changed at the Company's discretion.