Corprorate Representative / Case Manager

Job Title: Corprorate Representative / Case Manager

Location: Milwaukee,WI

Compenstation: $24–$26 per hour during the probationary period on the staffing agency’s payroll (35 hour work week), with a conversion salary of $45,000–$55,000

Purpose: America Works of Wisconsin, Inc. is seeking an Ongoing Corporate Representative (Case Manager) for its workforce development program in Milwaukee, WI. The Corporate Representative provides direct case management to program participants, helping them overcome barriers to employment through individualized planning, activity coordination, and connection to supportive services. The ideal candidate has experience in social services or case management and is motivated to help individuals achieve self-sufficiency.

Duties and Responsibilities

Manage an ongoing caseload of program participants; conduct regular check-ins to review progress, address barriers, and update employment plans

Develop and maintain individualized employment plans with each participant, including employment goals, assigned activities, and supportive services

Assign participants to appropriate activities such as job search, vocational training, work experience, and community service placements

Monitor participant attendance and engagement in assigned activities on a weekly basis

Document all participant interactions, decisions, and referrals in program data systems; maintain thorough and audit-ready case records

Connect participants with supportive services including childcare, transportation, housing assistance, and community resources

Coordinate with training staff, employer partners, and external agencies to support participant success

Process eligibility renewals and updates as participant circumstances change

Requirements

Bachelor’s degree in social work, human services, or a related field is required. Equivalent education or experience may also be considered.

Experience in social services, workforce development, case management, or a related human services field

Strong written and verbal communication skills; ability to document case actions clearly and thoroughly

Ability to manage a caseload independently while meeting strict compliance deadlines

Proficiency with Microsoft Office and comfort learning web-based case management systems

Experience and/or passion for serving individuals from disadvantaged and underserved populations, including public assistance recipients, justice-involved individuals, and individuals experiencing homelessness

Knowledge of workforce development programs and employment services a plus