Counter Sales Tech Lead

Technical Sales & Customer Service

•        Act as the primary technical expert on the counter for plumbing, heating, HVAC, and boiler systemsAssist customers and tradespeople in identifying parts, diagnosing issues, and selecting the correct products for their applications
•        Take orders over the counter, answer product questions, and manage customer paymentsProvide prompt, helpful, and professional service to every customer

  Troubleshooting

•        Diagnose and troubleshoot plumbing, heating, HVAC, and boiler problems brought in by contractors and homeownersInterpret fault codes, error messages, and system symptoms across a variety of manufacturers
•        Guide customers clearly and patiently through troubleshooting steps, including non-professionalsApply safety knowledge and know when to refer work to a licensed professional

  Leadership & Team Development

•        Mentor and support junior counter sales associates in developing product knowledge and customer service skillsStay current on new products, manufacturer updates, and industry codes; share knowledge with the team
•        Collaborate with the General Manager on inventory needs and customer product feedbackAssist with receiving and organizing inventory as needed

  Requirements

  Qualifications

•        5+ years of experience in plumbing, heating, HVAC, or a related trade (field or counter experience accepted)Demonstrated knowledge of plumbing systems, fittings, fixtures, valves, and pipe materials (copper, PVC, PEX, CPVC, cast iron)
•        Comprehensive knowledge of hot water and steam boiler systems, components, and controlsWorking knowledge of HVAC systems including forced air furnaces, central A/C, heat pumps, and mini-split systems
•        Proven troubleshooting skills across plumbing, heating, HVAC, and boiler systemsStrong communication skills; ability to explain technical concepts clearly to any audience
•        Reliable, dependable, and team-oriented with a strong work ethicComfortable using point-of-sale and inventory management software
•        Must be able to keep up with a fast-paced workload

  Preferred

  Prior counter sales or wholesale distribution experience
•        Leadership or mentoring experienceTrade license or certification (plumbing, HVAC, or related)
•        Familiarity with hydronic heating systems including radiant floor and baseboard applications

  Work Environment & Physical Requirements

  On-site position at our East Orange, NJ store location
•        Fast-paced retail and wholesale environment with a community feelFrequent standing, walking, and customer interaction throughout the shift
•        Ability to lift and carry up to 50 pounds occasionallyOvertime required; schedule may vary based on business needs

  Benefits

•        Competitive salary of $28–$38/hour based on experienceRobust health benefits
•        Vision insuranceDental insurance
•        Paid vacation and sick time401k program
•        Growth and leadership opportunitiesTraining available
•        Company SWAG!Annual holiday partyFree snacks available for employees!