County Veterans Service Officer

County Veterans Service Officer

Salary

$130,708.80 - $158,875.92 Annually

Location

Sacramento, CA

Job Type

Permanent Full-Time

Job Number

29574-A

Department

Human Assistance

Opening Date

11/10/2026

Closing Date

12/8/2026 5:00 PM Pacific

• Description
• Benefits
• Questions

The Position

This is a continuous filing exam. The next filing cut-offs are at 5:00 pm on:

11/24/2026, 12/8/2026 (Final)

Under general direction, the County Veterans Service Officer directs, manages, supervises, and coordinates the activities and operations of the County Veterans Service Office to assist veterans and/or their dependents by advising them of the rights and benefits to which they are entitled by law, and maintains relationships with veterans organizations, related agencies and other groups.

Examples of Knowledge and Abilities

Knowledge Of

• Applicable laws, rules, legislation, and regulations governing the rights and benefits to which veterans are entitled including Title 38, the Federal Code of Regulations, and the California Military and Veterans Code
• Federal, State, and local agency programs providing services to veterans
• Social, economic, cultural and other issues impacting the veteran community
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds
• Principles and practices of supervision, discipline, leadership, and mentoring
• Principles and practices of employee training and development
• Operational characteristics, services, and activities of the County Veterans Service Office and functions
• Principles and practices of management, including program management and budget development
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
• English usage, spelling, grammar, and punctuation

Ability To

• Select, supervise, train, and evaluate staff
• Plan, coordinate, assign, and review the work of subordinate staff
• Analyze and assess training needs and prepare training curricula and materials
• Investigate and resolve disciplinary issues
• Work independently, prioritize work, coordinate activities, and meet critical deadlines
• Develop, monitor, and interpret budgets and other financial documents
• Plan, manage, and complete complex work assignments
• Build coalitions among groups with differing needs and objectives
• Develop and maintain cooperative, effective working relationships with others
• Communicate clearly and concisely, both verbally and in writing
• Interpret and apply applicable Federal, State, and local laws, codes, and regulations
• Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met
• Hold public hearings
• Establish and maintain effective working relationships with clients and their families; professional, paraprofessional and support staff in the department; outside agencies; and the general public
• Interpret and summarize a variety of data and information
• Exercise discretion and maintain confidentiality of information

Employment Qualifications

Minimum Qualifications

Must be a veteran who was discharged or released under conditions other than dishonorable. (In accordance with section 970 of the CA Military and Veterans Code. Veteran status defined by Title 38 of the Code of Federal Regulations.)

AND

Either: 1. Five years of full-time paid experience providing assistance and/or advocacy in the pursuit of veterans benefits at the Federal, State, or local level. One year of the required experience must be in a lead or supervisory role.

Or: 2a. Bachelors degree or higher from an accredited college or university.

AND

2b. Two years of full time paid experience providing assistance and/or advocacy in the pursuit of veterans benefits at the Federal, State, or local level. One year of the required experience must be in a lead or supervisory role.

Note: Coursework from an accredited college, university, or career school may be substituted for up to 3 years of the required non-supervisory experience of pattern # 1 on the basis of 2.5 semester units equal one month of work experience. (.667 quarter units = 1.0 semester unit.)

General Qualifications

Criminal History and Background Checks: The County shall access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable Federal and State laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidates ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County shall also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement: A valid California Driver License, Class C or higher, will be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Certificate Requirement: Incumbents in this class must obtain and maintain certification from the State of California Department of Veterans Affairs to present claims to the United States Department of Veterans Affairs within one year of appointment to the class.

Note: Failure to obtain or maintain the required certificate may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

Child and Elder Abuse Reporting: Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 and 11160 of the California Penal Code relating to child and elder abuse reporting.

Working Conditions: Positions in this class require the incumbents to:

• Be exposed to hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations.
• Work in dangerous, high crime areas of the community.
• Work during non-routine hours, including weekends and holidays.

Probationary Period

The probationary period for this classification is twelve (12) months.

Application and Testing Information

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply.

County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street, Room 4667

Sacramento, CA 95814

Phone (916) 874-5593; 7-1-1 California Relay Service

Email EmployOffice@Saccounty.net

Inter-Office Mail Code: 09-4667

www.SacCountyJobs.net

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
• Employment Services is not responsible for any issues or delays caused by an applicants computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
• A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.

Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicants computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• The supplemental questions are designed to elicit specific information regarding a candidates experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
• Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
• If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
• If you have no experience, write "no experience" for the appropriate question.
• For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
• If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidates application and/or attachments will not be reviewed, therefore, a candidates responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance, level, recency, progression and quality of candidates education, training and experience. The candidates application or other materials will not be included in this examination. Therefore, the candidates responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Click here for Frequently Asked Questions (FAQs)

For information regarding County jobs:

www.governmentjobs.com/careers/sacramento

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916

EMPLOYEE BENEFITS

At Sacramento County, we strive to provide benefit programs designed to meet our employees' current and future needs and help them as they balance their careers and personal life. County of Sacramento employees have a variety of benefits available. These benefits include:

• Dental Insurance
• Vision Benefits
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Insurance
• Health Savings Account (HSA)
• Life Insurance
• Critical Illness
• Retiree Health Savings Plan (RHSP)
• Deferred Compensation

More information can be found on the Benefits website

TEMPORARY POSITIONS:

Most benefits do not apply to temporary positions.

VACATION:

Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.

HOLIDAYS:

14.5 holidays per year as recognized by the Board of Supervisors.

SICK LEAVE:

Equivalent to 15 days annually, unlimited accumulation.

TUITION REIMBURSEMENT:

Regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies may be eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.

RETIREMENT:

The County's defined-benefit pension plan is provided by the County Employees' Retirement Law of 1937 and is managed by the Sacramento County Employees Retirement System (SCERS) Board of Retirement. For more information, visit the SCERS website, http://www.scers.org

DENTAL INSURANCE:

For more information, visit the Benefits website

LIFE INSURANCE:

The County of Sacramento provides a basic life insurance benefit to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.

For more information, visit the Benefits website

DEFERRED COMPENSATION:

A deferred compensation program is available through the County 457(b) Deferred Compensation Plan. For more information, visit the Benefits website

EMPLOYEE ASSISTANCE PROGRAM:

The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:

• Legal Advice/Difficult Decisions
• Marriage or Family Relationships
• Financial or Credit Worries/Elder Care
• Alcohol and Drug Abuse

More information can be found on the Benefits website

WELLNESS INCENTIVE PROGRAM:

The County will recognize and award time off to eligible employees who maintain an excellent attendance record.

FLEXIBLE SPENDING ACCOUNT:

The County offers regular employees two separate Flexible Spending Accounts (FSAs). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.

DEPENDENT CARE REIMBURSEMENT ACCOUNT:

Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.

MEDICAL REIMBURSEMENT ACCOUNT:

The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.

WORKERS COMPENSATION:

In case of injury while on the job, each employee is protected under the Workers Compensation laws of California.

FOR MORE INFORMATION, PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS: FAQs

VETERANS PREFERENCE:

Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veterans score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veterans name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veterans preference for certification purposes.

"Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veterans preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.

Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veterans status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty.

SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE JOB ANNOUNCEMENT):

Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:

Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and

The certification of eligibles who possess special skills have been approved by the Civil Service Commission.

01

The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score. All experience, education, and/or training used to answer the supplemental questions must be included on your application.

In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as See Resume as a response will not be scored.

By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.

• I have read and understood the above instructions.

02

I understand that I must be a veteran who, pursuant to Title 38 of the Code of Federal Regulations, was discharged or released under conditions other than dishonorable. I must attach a copy of my DD 214 in order to be considered for this position.

• I have read and understood the above instructions and have attached a copy of my DD 214.

03

The Minimum Qualifications for the class of County Veterans Service Officer are as follows:

Must be a veteran who was discharged or released under conditions other than dishonorable. (In accordance with section 970 of the CA Military and Veterans Code. Veteran status defined by Title 38 of the Code of Federal Regulations.)

AND

Either: 1. Five years of full-time paid experience providing assistance and/or advocacy in the pursuit of veterans benefits at the Federal, State, or local level. One year of the required experience must be in a lead or supervisory role. Or: 2a. Bachelor's degree or higher from an accredited college or university.

AND

2b. Two years of full time paid experience providing assistance and/or advocacy in the pursuit of veterans benefits at the Federal, State, or local level. One year of the required experience must be in a lead or supervisory role.

Note: Coursework from an accredited college, university, or career school may be substituted for up to 3 years of the required non-supervisory experience of pattern # 1 on the basis of 2.5 semester units equal one month of work experience. (.667 quarter units = 1.0 semester unit.)

Select the one box that best describes how you meet the Minimum Qualifications stated on the job announcement.

• I am a veteran discharged or released under conditions other than dishonorable, and I meet pattern one (1) of the Minimum Qualifications.
• I am a veteran discharged or released under conditions other than dishonorable, and I meet pattern one (1) of the Minimum Qualifications utilizing additional coursework to substitute for up to three (3) years of the required non-supervisory experience.
• I am a veteran discharged or released under conditions other than dishonorable, and I meet pattern one (2) of the Minimum Qualifications.
• I do not meet the minimum qualifications.

04

Select the one box that best describes your highest level of completed education from an accredited college or university.

• None.
• Less than 30 semester (45 quarter) units from an accredited college or university.
• 30 but less than 60 semester (90 quarter) units from an accredited college or university.
• 60 semester (90 quarter) units or more from an accredited college or university.
• 90 semester (120 quarter) units or more from an accredited college or university, with at least 30 semester (45 quarter) upper division units leasing towards a Bachelor's Degree.
• Bachelor's Degree or higher from an accredited college or university.

05

If you qualify for this position using your education, you must have met the requirement by the final filing date listed on the announcement. Copies of transcripts or your diploma must be attached or emailed to our office or you may be disqualified.

Please click here for information on acceptable proof of education.

• I have attached the documentation to my application.
• I will submit my documents by the final filing date via email.
• I am not qualifying for this position using my education.

06

Select the one box that best describes your State of California Department of Veterans Affairs certification status.

• None.
• I am in possession of certification from the State of California Department of Veterans Affairs to present claims to the United States Department of Veterans Affairs.
• I am in possession of certification from a state other than California or possess national certification to present claims to the United States Department of Veterans Services and have the ability to obtain certification from the State of California within twelve (12) months of my date of hire.
• I have the ability to obtain certification, within twelve (12) months of my date of hire, from the State of California Department of Veterans Affairs to present claims to the United States Department of Veterans Affairs.

07

Select the one box that best describes your paid experience preparing, developing, submitting veterans' benefit claims and/or applying for public assistance.

• I have handled routine or straightforward veteran claims and/or assisted veterans in applying for public assistance.
• I have independently handled claims involving multiple benefit types.
• I have independently managed complex or sensitive claims, including those involving medical or mental-health-related issues, conflicting evidence, or appeals.
• I have supervised staff who prepare complex or sensitive claims and provided guidance on difficult cases.
• None of the above.

08

Select all the boxes that best describe the rights, benefits, or resources for which you have experience assisting veterans in obtaining for 6 months or more.

• Burial.
• Compensation.
• Education.
• Healthcare.
• Housing.
• Pensions.
• Refer Veterans to Community Resources and Services.
• Survivor Benefits.
• None of the above.

09

Select all the boxes that best describe your experience analyzing, interpreting, and explaining veteran-related codes, regulations, and/or public assistance programs.

• No experience.
• Applying laws/regulations and explaining them to clients or staff.
• Interpreting the Code of Federal Regulations, Title 38 for claims or appeals.
• Interpreting the State of California Military and Veterans Code for routine claims.
• Interpreting veteran-related laws outside California (federal or other state systems).

10

Select the one box that best describes the length of your lead and/or supervisory experience in programs assisting the public and/or advocating for veterans.

• None or less than one (1) year.
• One (1) year but less than two (2) years.
• Two (2) years but less than three (3) years.
• Three (3) years or more.

11

Select all the boxes that best describe your paid work experience performing lead, supervisory, and/or management responsibilities. If you have no related experience, select "None of the above".

• Ensuring staff compliance with established policies, procedures, and regulations.
• Evaluating staff work performance and identifying coaching, training, or development needs.
• Interviewing and selecting new staff.
• Investigating disciplinary issues and recommending or implementing corrective or disciplinary actions.
• Mentoring and coaching staff to improve performance and work quality.
• Planning, assigning, reviewing, and monitoring the work of staff.
• Preparing and conducting formal employee performance evaluations.
• Providing or coordinating staff training, orientation, and development programs.
• None of the above.

12

Select all the boxes that best describe the administrative, financial, program management, or analytical responsibilities you have performed in your paid work experience. If you have no related experience, select "None of the above."

• Coordinating development and implementation of goals, objectives, policies, or priorities.
• Evaluating operational procedures, workflows, or performance data to identify opportunities for improved efficiency.
• Forecasting funds needed for staffing, equipment, materials, or supplies.
• Identifying and implementing improvements to program operations, service delivery methods, or procedures.
• Leading or coordinating organizational changes or program improvement initiatives.
• Preparing or overseeing the preparation of analytical and statistical reports on program operations and activities.
• Recommending and administering policies and procedures.
• None of the above.

13

Select all the boxes for which you have paid work experience representing your program or organization in public, community, or professional settings.

• Attending and participating in professional group meetings.
• Coordinating collaborative efforts among multiple organizations to address shared goals or community needs.
• Developing or maintaining cooperative relationships with veterans' organizations, public agencies, or nonprofit partner
• Leading or coordinating public presentations to oversight bodies such as the Board of Supervisors, advisory boards, commissions, or governing committees.
• Leading or facilitating partnership activities, advocacy efforts, or coalition-building initiatives.
• Preparing and presenting reports to boards, commissions, or committees.
• Presenting information to public groups.
• None of the above.

14

Select the one box that best describes your highest level of responsibility handling confidential or sensitive information, including information protected by applicable privacy laws, such as the Health Insurance Portability and Accountability Act (HIPAA).

• I have handled confidential information under supervision.
• I have independently followed confidentiality laws and policies when handling sensitive information.
• I have handled highly sensitive information and advised others on confidentiality requirements.
• I have established or enforced confidentiality procedures for a team, program, or office.
• I have no experience handling confidential information.

15

Describe your education, training, and paid work experience as it relates to the County Veterans Service Officer position with the County of Sacramento. Your response must clearly demonstrate how you meet the Minimum Qualifications listed in the job announcement.

In your response, include the following information for each relevant position:

• Employer or organization name.
• Job title and department/unit, if applicable.
• Dates of employment (MM/YYYY - MM/YYYY).
• A detailed description of your experience assisting or advocating for veterans and/or their dependents in obtaining Federal, State, or local veterans benefits, including preparing, developing, processing, or submitting claims and/or applying for public assistance.
• Your experience interpreting and explaining veterans benefits laws, regulations, policies, and available resources.
• Your lead, supervisory, or management responsibilities, including assigning work, training and mentoring staff, evaluating performance, resolving personnel issues, and overseeing program operations, as applicable.

Your response should support and clarify the experience identified in your application and previous supplemental examination responses.

If you have no relevant experience, please write "None."

16

Select the one box that describes your current valid California Driver License.

• I have the ability to immediately obtain a California Class C Driver License.
• I possess a California Class C Driver License or higher.
• I do not possess nor have the ability to obtain a California Class C Driver License.

17

Incumbents in this class must obtain and maintain certification from the State of California Department of Veterans Affairs to present claims to the United States Department of Veterans Affairs within one year of appointment to the class.

Note: Failure to obtain or maintain the required certificate may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

• I understand that incumbents in this class must obtain and maintain this certification.

18

I have read the General Requirements and Other Requirements as stated on the job announcement.

• Yes.

19

The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment must pass a drug test administered by the County and at no cost to the applicant.

I understand, if offered conditional employment, I will be subject to a drug test administered by the County as described in Sacramento County Personnel Ordinance Section 2.78.030.

• Yes.
• No.

20

Select the one box that best describes whether you have attended a career fair and/or job event where you have interacted with representatives from Sacramento County.

• Attended in the last one (1) - three (3) months.
• Attended in the last four (4) - six (6) months.
• Attended in the last seven (7) months - one (1) year.
• Attended an event more than one (1) year ago.
• Have attended a career fair and/or job event but did not interact with Sacramento County representatives.
• Have not attended a career fair and/or job event.

21

List the following for the career fair and/or job event you attended:

• Name of event
• Location of event
• Month and year of event

If you have not attended an event where you interacted with representatives from Sacramento County, please type "None".

Required Question

Employer County of Sacramento

Address 700 H Street, Room 4667

Sacramento, California, 95814

Phone (916) 874-5593

Website http://www.saccountyjobs.net