Courtesy Officer

The Courtesy Officer plays an essential role in maintaining a safe, secure, and welcoming environment within a commercial office or mixed use property. Serving as a front line presence, this position supports daily operations through security monitoring, customer service, and emergency response while helping protect people, property, and the overall tenant experience.

Duties & Responsibilities

• Conduct routine patrols of the property
• Monitor security cameras and access points
• Greet visitors and assist tenants with access or inquiries
• Respond to security incidents, alarms, and emergencies
• Escort vendors and unlock authorized areas as needed
• Document incidents, patrols, and observations
• Coordinate with property management and emergency responders

Education & Training

• High school diploma or equivalent required
• Security training or certification preferred
• First Aid and CPR certification preferred
• Prior experience in security, customer service, or law enforcement preferred

Knowledge, Skills & Experience

• Strong customer service and interpersonal skills
• Basic knowledge of security systems and emergency procedures
• Ability to remain calm, professional, and observant in high pressure situations
• Strong attention to detail and written documentation skills
• Ability to work independently and as part of a team