Coworker Experience - Product Manager

Job Description:

Coworker Experience - Product Manager

ABOUT UPBOUND

Upbound Group (NASDAQ: UPBD) is a technology and data-driven leader in accessible financial solutions, serving millions of consumers through trusted brands including Acima®, Brigit, and Rent-A-Center®. More than just a financial services company, we're a purpose-driven team focused on expanding financial inclusion, creating opportunity, and helping people achieve what's possible. Our mission is simple: leverage innovation, technology, and talent to build a better future and elevate financial opportunity for all.

ABOUT THE POSITION

The Product Manager, Coworker Experience will lead the product strategy and execution to support customers through the tools, processes, and challenges our Central Operations and field staff rely on every day. This role owns the systems that equip coworkers to serve customers confidently at origination and throughout the life of a lease, and plays a direct role in improving retention, reducing delinquency, and modernizing how frontline and back office teams operate. We're looking for someone who can build and maintain an active roadmap with a new engineering team, build trust with operations and field leadership quickly, and own outcomes from day one.

KEY RESPONSIBILITIES

• Develop a deep understanding of Central Operations and Staffed Store coworker workflows through research, feedback, and day-to-day observation, and translate insights into a prioritized backlog. 

• Maintain and evolve a roadmap in partnership with business, marketing, product, and operations leadership. Translate field and Central Operations feedback into strategy, clear requirements, user stories, and acceptance criteria for engineering. 

• Partner with Engineering, Design, Data, and Central Operations to scope solutions, resolve open questions, and support delivery of features from idea through launch. 

• Support delivery of platform and compliance commitments (e.g., access provisioning, legacy system integrations) alongside new feature work. 

• Track KPIs across the coworker journey (collection rates, resolution rates, charge-off rate, coworker-assisted GMV, and CSAT) and report on progress against them. 

• Maintain day-to-day relationships with Central Operations and Staffed Store stakeholders, gathering feedback and surfacing issues to leadership. 

• Help prioritize competing requests, balancing speed to market, technical feasibility, and stakeholder needs. 

• Communicate progress and blockers clearly to cross-functional partners.

SKILLS & COMPETENCIES

• 3–5 years of product management experience, ideally with exposure to internal tools, workforce enablement, or B2B/operational platforms. 

• Experience gathering and synthesizing feedback from operational or field stakeholders into actionable requirements. 

• A solid understanding of software development and the ability to write clear, actionable requirements for engineering. 

• Comfort using data to guide decisions, including KPI tracking and basic process or funnel analysis. 

• Exposure to AI/automation-driven workflow tools is a plus, but not required. 

• Proven experience supporting products from idea through launch and iteration in a fast-paced environment. A proactive, organized working style with the ability to adapt in ambiguous situations. 

• A Bachelor's degree in a related field or equivalent practical experience

COMPENSATION/BENEFITS

• Competitive compensation

• Full health benefits-Medical/Dental/Vision

• 401(k) match, (5%/4%)

• DTO (discretionary time off)

• Health savings account (HSA) with company contribution

• College tuition reimbursement program (STEM degrees)

• Unlimited use of LinkedIn Learning

• On-site gym and showers

• Free car charging

SPONSORSHIP

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Upbound Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Upbound Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.