CPW Customer Service Representative Administrative Assistant II - Northeast Region - Denver, CO

CPW Customer Service Representative Administrative Assistant II - Northeast Region - Denver, CO

Salary

$40,248.00 - $56,364.00 Annually

Location

Denver, CO

Job Type

Full Time

Job Number

PMA 01967 06/26

Department

Department of Natural Resources

Division

Colorado Parks & Wildlife

Opening Date

06/30/2026

Closing Date

7/13/2026 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

6060 Broadway, Denver, CO 80216, USA

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

Patrick Warnes patrick.warnes@state.co.us

Salary Note

Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

Hiring Pay Rate

Please note that all employees new to the State Personnel System are paid on a bi-weekly basis.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description
• Benefits
• Questions

Department Information

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Are you interested in investing in a career that makes a difference?

Consider joining the dedicated people of the Colorado Department of Natural Resources. It's our mission to manage and conserve Colorado's natural resources for the benefit of people today - and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.

We invite you to explore our website at https://dnr.colorado.gov/about-us to find out more about the work we do to manage Colorado's natural resources for today - and tomorrow.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

In addition to offering rewarding, meaningful work, we offer:

• Medical and Dental plans
• Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans
• Paid life insurance
• Short- and long-term disability coverage
• Employee Wellness programs
• Flexible Spending Accounts
• Health Savings Accounts
• 11 paid holidays per year plus generous vacation and sick leave
• Flexible work schedule options and remote-work options
• Career advancement opportunities throughout the State system
• Some positions may qualify for the Public Service Loan Forgiveness Program.

COLORADO PARKS AND WILDLIFE

Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorados natural resources.

The Northeast Region of Colorado Parks and Wildlife has 15 State Parks and more than 70 State Wildlife Areas and exists to provide outdoor recreation and wildlife management in the northeast region of Colorado. In addition to oversight of the state parks and wildlife areas this unit manages regional outreach, education, customer service, and regional specialists managing water, energy and land use development, heavy equipment projects, trails program, capital development, and administration.

Description of Job

The primary purpose of this position is to provide customer service to CPW customers - walk in, call in, and by email; including sales of wildlife and state park products, maintenance of customer records, providing information through direct communication and with brochures, bulletin boards, and other information products. Position handles payment, including license and pass fees, payment of citations, fees for bird release permits and runs the cash register. The position answers phones and talks with customers about hunting, fishing, state parks, license and permit products, wildlife and wildlife regulations, prevention of conflict with and living with wildlife and associated report forms. The position also provides internal customer service through administrative duties such as dispatching for officers, management of the regional office copy machines, maintenance of animal seals log and stocking of supplies, front desk dispatch and contact with volunteers, pickup/delivery and distribution of mail, orders office supplies kept in stock, ensures office machines are operational and serves as contact w/repair vendor, inputs information into various databases, and other administrative duties that may arise.

Provide Service, Sales, and Information to CPW Customers

• Sell products and provide information to customers - walk in, call in, and by email; including sales of wildlife products (hunting and fishing licenses, refund and duplicate licenses and hunter education cards), parks products (parks passes, OHV permits, snowmobile and boat registrations); and maintenance of customer records in database (name and address changes, hunter education verification, and other documentation as needed), maintains and updates information bulletin boards, seasonal handouts/reports/forms, and informational packets, answering questions about wildlife or parks; issue road kill permits; issue night hunting permits; and perform some mandatory animal checks and wildlife euthanization.
• Position accepts payment, including license, stamp, permit, and pass fees, citations, and runs a cash register.
• The position answers phones and talks with customers about hunting, fishing, state parks, license and permit products, wildlife and wildlife regulations, prevention of conflict with and living with wildlife and associated report forms.
• The position assists with event planning for large scale customer service operations such as leftover license day.

Provide Internal Customer Service and Administrative

• The position provides internal customer service such as dispatching of calls requiring responses to field officers, updating front desk office signs and bulletin boards on a regular basis, ordering bulletin boards supplies and making appropriate signage for the lobby; maintenance of animal seals log, mandatory checks boxes for the CWD Technicians; stocking of required supplies for mandatory animal checks; scheduling for various meetings/classes; inputs information into various databases for supervisor review; managing and ordering merchandise when needed; creating, printing, and organizing customer information packets; organizes and issues road kill permit books to various NE Region offices and appropriately logs how the booklets are distributed; other administrative duties that may arise.

Other duties as assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Experience Only:

• Two (2) years of relevant experience in Accounting, Finance, Program or project management, Administrative Assistant, Front Desk, Call center, office environment, project management, handling of money, project management, customer service (internal or external) or experience related to the work assigned to this position.

OR

Education and Experience:

• A combination of related education in Natural Resources, Wildlife Management, Biology, Aquatic Biology/Fishery Science/Aquaculture/Fishery Management, Economics, Public Administration, Communications, Public Engagement/volunteer management, Education, Business, Program Management/Project Management, Computer Science, Applied Computing, Computer Engineering, IT, Accounting, Finance and/or relevant experience in Accounting, Finance, Program or project management, Administrative Assistant, Front Desk, Call center, office environment, project management, handling of money, project management, customer service (internal or external) or experience related to the work assigned to this position equal to two (2) years.

Class Code: Administrative Assistant

Preferred Qualifications

• Relevant hunting and fishing experience and knowledge of the corresponding Colorado regulations.

• Current or former Colorado Parks & Wildlife work or volunteer experience is considered.

• Current or former State experience relevant to this position.

• Demonstrates initiative and self-motivation.

• Keen attention to detail.

• Exceptional organizational, written communication, and public speaking skills.

• Ability to work well independently as well as in/with a team.

Required Competencies

• Excellent customer service skills, problem-solving abilities, and critical thinking.
• Organizational and time management skills.
• Strong level of written and oral communication skills.
• Strong multi tasking skills.
• Proficiency in Microsoft Word, Excel, Google suite.
• Experience processing applications and/or analyzing documents for completeness, correctness, and/or compliance.
• Experience managing calls and/or responding to difficult customers with tact and diplomacy.
• Experience working according to detailed policies, procedures, and deadlines.

Conditions of Employment

• State of Colorado residency is required at the time of application.
• Background Check required. Criminal History (handles cash/firearms) and Driving Record (drives state vehicles)
• May handle firearms/ammunition in association with hunter education or purchase ammunition for staff.
• Must have the ability to work a flexible schedule. Committee meetings may be held during the day or evening hours.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).
• Required to travel throughout assigned area. Depending on meeting schedules, may be required to stay overnight. Travel in adverse weather and road conditions may be possible. Single and overnight travel throughout the state at times is required to attend staff meetings/trainings, drive vehicle to shop, or obtain equipment not available through delivery.
• Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle

• Are required to operate a vehicle as part of the position

• Utilize a State fleet vehicle as a pool vehicle

APPEAL RIGHTS:

It is recommended that you contact the Human Resources Specialist listed below to resolve issues related to your possession of minimum qualifications. However, if you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Directors Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

The Assessment Process

• All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.

• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.

• Resumes, cover letters and other attachments are considered as part of initial reviews, therefore, it is important to attach Cover Letters and Resumes.

• Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication.

• This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

• This posting may fill multiple vacancies.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. We are committed to increasing a "Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a "Colorado for ALL" drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at dnr_hr_employeebenefits@state.co.us.

ADAAA Accommodations

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request accommodation, please contact our Benefits Specialist at dnr_hr_employeebenefits@state.co.us at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

E-Verify

DNR uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify, including your rights and responsibilities.

Toll-Free Applicant Support - Technical Help

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). The Human Resources Office will be unable to assist with technical issues.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agencys contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts. Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. Please thoroughly answer all supplemental questions since responses may be evaluated for content, writing ability, spelling, grammar, and effective communication. This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

• I acknowledge this receipt of this notice.

02

Current and former State Personnel System employees who were disciplinarily terminated, resigned in lieu of termination, or who were deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation) must disclose this information on the application.

• I am not a current or former State of Colorado classified employee.
• I am a current or former State of Colorado employee but have NEVER been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation).
• I am a current or former State of Colorado employee and have been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation). NOTE: Failure to disclose this information and/or falsification of Application materials may result in being removed from consideration for this position.

03

If you are using education to meet or substitute for qualifications, did you upload a copy of your official or unofficial transcript? (Your transcript is required as verification that you meet the requirements).

• Yes, I have attached my transcripts.
• No, I am not using college course work to meet minimum requirements for this position.
• Not Applicable

04

Did you upload your résumé and cover letter to this on-line application?

• Yes
• No

05

Part, or all, of the assessment for this position involves a review of the information you submit in your application materials. Please verify that you understand that the failure to include adequate information or attachments to your job application may affect your final score and/or prevent you from competing in any subsequent measures used to arrive at a top group of applicants.

• Yes
• No

06

The Colorado Constitution, Article XII, Section 13 requires that APPLICANTS for state classified government jobs be residents of Colorado at the time of application, unless this requirement is waived by the State Personnel Board (DPA). A residency waiver was not issued by DPA for this announcement. For more information, please see the FAQs at: https://careers.colorado.gov/how-to-apply. Are you a current Colorado resident?

• Yes
• No

07

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify you application from the current position:

08

Describe your familiarity with CORE (Colorado Operations Resource Engine) and CPWs financial allocation and procurement processes.

09

Please provide your general clerical experience in an office environment.

10

What is your level of experience with Google Suite and Microsoft Office Suite?

11

How does this position help the agency move towards CPWs mission?

12

COVER LETTER - Part of the required application materials includes a detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this. As listed on the job announcement, the REQUIRED COMPETENCIES are: Organizational and time management skills Strong level of written and oral communication skills Strong multi tasking skills Proficiency in Microsoft Word, Excel, Google suite. Experience processing applications and/or analyzing documents for completeness, correctness, and/or compliance Experience managing calls and/or responding to difficult customers with tact and diplomacy Experience working according to detailed policies, procedures, and deadlines Attention to detail Demonstrated prioritization skills, including planning, organizing tasks, and managing work assignments Interpersonal skills, including the ability to collaborate with various stakeholders Openness and willingness to perform job functions, as assigned Demonstrated ability to accept direction, take feedback, and implement guidance Demonstrated professional demeanor Ability to work independently

• I understand and accept

Required Question

Employer State of Colorado

Address See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website https://careers.colorado.gov/