Credentialed Trainer - Information Services Department

Credentialed Trainer - Information Services Department

Salary

$61,216.79 - $91,596.88 Annually

Location

Moreno Valley

Job Type

Regular

Job Number

26-79856-01

Department

RUHS-Medical Center

Division

Information Services

Opening Date

10/23/2026

Closing Date

10/28/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION

The County of Riversides Information Services Department at Riverside University Health System (RUHS) is seeking a Credentialed Trainer to join our team in Moreno Valley.

We are looking for a motivated, organized, and collaborative individual who is passionate about supporting healthcare professionals through technology and education. The ideal candidate wil be a self-starter with strong communication, problem-solving, and instructional skills who can contribute to a team committed to improving the end-user experience and supporting quality patient care.

The Credentialed Trainer will be responsible for providing classroom instruction and hands-on training to new employees on the Electronic Health Record (EHR) system, including EPIC applications. Responsibilities include providing end-user support with clinical documentation and workflows, developing and maintaining EPIC training materials and tip sheets, troubleshooting system-related issues, and assisting with technical project implementations. The position will also coordinate Epic Champion communications and meetings and support departmental performance improvement initiatives. This position requires possession a valid California Drivers License and the ability to travel to various RUHS locations throughout Riverside County, including clinics, correctional facilities, and other healthcare facilities, to provide on-site training and elbow-to-elbow support.

Desired Qualifications:

• Experience working with Epic in a healthcare setting, preferably in an ambulatory or outpatient clinic environment.
• Epic Ambulatory module credentialing.
• Experience providing classroom instruction, staff training, and technical support.
• Experience developing and maintaining training materials, including Epic tip sheets and instructional resources.

License and Credentialing Requirement:

• A valid California Drivers License

• Must successfully complete an Electronic Health Record (EHR) Credentialing Program and obtain a passing score on the Credentialed Trainer (CT) Credentialing Panel for the assigned module within six (6) months of hire.

Work Schedule: 9/80, Monday through Thursday, Hours: 7:00 a.m. to 4:30 p.m. and every other Friday, Hours: 7:00 a.m. to 3:30 p.m.

Meet the Team!

Every day at Riverside University Health System Medical Center, a dedicated team of healthcare professionals and support staff come together to improve lives across Riverside County. Our nationally recognized programs and specialized services thrive because of the diverse talents and commitment of our team members. No matter your background or skill set, you'll discover meaningful opportunities and a strong sense of purpose here.

To learn more about RUHS Medical Center, please visit www.ruhealth.org.

EXAMPLES OF ESSENTIAL DUTIES

• Conduct trainings in the operation and use of software and application systems to staff.
• Assist in preparing and updating classroom materials including lesson plans and curriculums; inform and train users on software and application operations in a classroom environment; provide recommendations on classroom training design, user support needs or customer satisfaction.
• Maintain technical documentation and procedures for using and navigating software and application systems.
• Consult with users on the use of technology, products and services in the classroom; administer tests on the information provided to users.
• Assist in the ongoing development of course curricula and the training materials for end users; collaborate with computer training business partners to maintain effectiveness of training programs.
• Monitor trouble calls/resolution information; follow-up with end users to ensure timely response and resolution of system issues.
• Troubleshoot and coordinate resolutions to system problems; troubleshoot software problems and assist users in reporting issues outside of training scope to Information Services or an Application Analyst.
• Review software products and applications, system solutions and workflows; test software and applications.
• Inform and instruct users in software operation; analyze and make recommendations on response time, training design, user support needs, or customer satisfaction.
• Provide support to operational staff during go-live and post-live implementations as assigned; provide in-service training for assigned areas.

MINIMUM QUALIFICATIONS

OPTION I

Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)

Experience: One year of providing training and technical assistance in the use of an electronic health record software system/solution in a hospital or healthcare organization.

OPTION II

Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)

Experience: One year of planning, organizing and conducting staff development or training for a large and diversified staff in a commercial, industrial, educational, or governmental organization. (Experience in a healthcare setting is preferred.)

ALL OPTIONS

Knowledge of: The principles, methods and techniques of adult learning and/or training program development; electronic health records systems (e.g., EPIC) or relevant organizational business software system/solution; principles of organization and administration; methods of evaluating training program effectiveness.

Ability to: Gather data, reason logically, draw valid conclusions, and make appropriate recommendations; identify and resolve training issues with an electronic health records system or relevant organizational business software solution; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.

Other Requirements

License/Certificate: Possession of a valid California Drivers License may be required.

Must successfully complete an Electronic Health Records system (EHR) Credentialing Program and obtain a passing score on the Credentialed Trainer (CT) Credentialing Panel for assigned module within six (6) months of hire.

Physical RequirementsAbility to walk throughout various RUHS facilities, including clinics, correctional facilities, and other assigned locations, to provide on-site training and end-support, with or without reasonable accommodation.

SUPPLEMENTAL INFORMATION

Application Status

How to confirm your application was received or check on the status of your application, log-in to www.GovernmentJobs.com, click on your name in the upper right corner, and click on "Applications & Status."

Sign Up for Job Alerts

Go to www.RC-HR.com, click on "Careers," click on "County Job Openings," and click on "Subscribe to Job Alerts" icon.

For questions regarding this recruitment,

Please contact Lisette Jimenez at 951-955-5561 or lijimenez@rivco.org. Please allow 1-2 business days for a response to general inquiries.

____

APPLICATION INFORMATION

Veterans Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouses death certificate, a letter of spouses disability and/or letter of service-related death (if available) from the U.S. Veterans Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here: https://rivcocob.org/board-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Schedule, Overtime, Standby/On-Call, and Travel Obligations

The County of Riverside offers a variety of alternative work schedules, dependent upon department operations and needs. Certain assignments may involve overtime, standby/on-call shifts, and/or travel; however, scheduling, shift assignments, overtime work, standby/on-call duty, and travel obligations are subject to management approval, operational needs, and/or may be modified or discontinued at any time. Applicants should contact the assigned recruiter for additional information regarding the schedule, overtime and standby/on-call expectations, and travel obligations.

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process, examinations, Veterans preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com.

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.

BENEFIT PROGRAM: SEI

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here.

MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees Retirement System (CalPERS).

• Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
• Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
• Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.

A new member is defined as any of the following:

• A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
• A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
• A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,

Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees Retirement Law. The Retirement Law is complex and subject to change. If theres any conflict between this summary and the law, the law will prevail over this summary.

DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):

0 < 3 year = 80 Hours (10 Days)

4 < 9 years = 120 Hours (15 Days)

10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year.

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY:

Employees contribute to State Disability Insurance (SDI), which provides wage replacement benefits for individuals who are unable to work due to non-work-related illness, injury, or pregnancy. SDI also includes Paid Family Leave Benefits. The wage replacement rate is determined by current law, offering 60-70% of the wages earned during the SDI eligibility period.

Additionally, employees receive employer-paid Long-Term Disability Benefits, which cover 66.67% of pre-disability earnings, up to a maximum of $10,000 per month. There is a 365-day waiting period before these benefits become active. Employees may coordinate these benefits with other available leave balances to receive up to 100% of their regular pay.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

01

Are you a current regular, temporary, or per diem employee with Riverside University Health System (RUHS)?

• Yes
• No

02

Do you possess a high school diploma, G.E.D. equivalency or high school proficiency certificate? Please attach a copy of your diploma, or equivalent documentation to your application for verification.

• Yes
• No

03

What is the highest level of education or coursework you have completed in adult learning/education, computer science, computer information systems, information management, or a closely related field?

• None of these
• Less than 30 semester or 45 quarter units
• At least 30 semester or 45 quarter units
• At least 60 semester or 90 quarter units
• At least 90 semester or 135 quarter units
• At least 120 semester or 180 units
• I have my Associates degree
• I have my Bachelors degree
• I have my Masters degree
• I have my Doctorate degree

04

How many years of experience do you have providing training and technical assistance in the use of an electronic health record system in a hospital or healthcare organization?

• None
• Less than 12 months
• 1 year, but less than 2 years
• 2 years, but less than 3 years
• 3 years, but less than 4 years
• 4 years, but less than 5 years
• 5 years or more

05

How many years of experience do you have planning, organizing, and conducting staff development or training for a large and diversified staff in a commercial, industrial, educational, or governmental organization?

• None
• Less than 12 months
• 1 year, but less than 2 years
• 2 years, but less than 3 years
• 3 years, but less than 4 years
• 4 years, but less than 5 years
• 5 years or more

06

Do you currently hold Epic Ambulatory module credentialing?

• Yes
• No

07

How many years of experience do you have working with Epic in an ambulatory or outpatient healthcare setting?

• None
• Less than 12 months
• 1 year, but less than 2 years
• 2 years, but less than 3 years
• 3 years, but less than 4 years
• 4 years, but less than 5 years
• 5 years or more

08

How many years of experience do you have conducting Epic training, including classroom instructin or hands-on training for end-users?

• None
• Less than 12 months
• 1 year, but less than 2 years
• 2 years, but less than 3 years
• 3 years, but less than 4 years
• 4 years, but less than 5 years
• 5 years or more

09

Do you possess a valid California Drivers License?

• Yes
• No

10

I understand and acknowledge that I must successfully complete an Electronic Health Records (EHR) Credentialing Program and obtain a passing score on the Credentialed Trainer (CT) Credentialing Panel for the assigned module within six (6) months of hire.

• Yes, I understand and acknowledge.
• No, I do not understand and acknowledge.

11

I understand the physical requirements of this position as outlined in the job posting and acknowledge that I must be able to perform the essential functions of the position, with or without reasonable accommodation.

• Yes
• No

Required Question

Employer County of Riverside

Address County Admin. Center P.O. Box 1569

4080 Lemon St., 7th floor

Riverside, California, 92502-1569

Phone Contact Recruiter for Job Information

Website http://www.rc-hr.com