**Duration: 14+ months contract
Shift: as per business requirements**
**Position Summary
**
The Credit & Collection Specialist is responsible for managing credit and collections activities for a portfolio of strategic and sensitive customer accounts. This role reviews and prioritizes incoming cases, analyzes accounts receivable balances, monitors account trends, and researches and resolves customer disputes in a timely manner while ensuring compliance with company policies and procedures.
The role requires strong analytical capability, sound judgment, and the ability to handle complex situations with professionalism, tact, and diplomacy. The Specialist also builds and maintains strong working relationships with both external customers and internal cross-functional partners to support effective issue resolution and minimize risk to the business.
**
**
**Key Responsibilities
**
Review, prioritize, and analyze assigned cases to meet productivity and completion goals
Manage credit and collections activities for assigned strategic and sensitive customer accounts
Analyze accounts receivable balances and monitor account status, aging, and payment trends
Research, reconcile, and resolve claims, disputes, and account discrepancies in a timely manner
Partner with Customer Care, Pricing, Traffic, Sales, and other internal teams to resolve issues leading to case creation
Support efforts to reduce bad debt exposure and minimize write-offs
Prepare customer-specific reports, analyses, and ad hoc projects as requested
Participate in account review meetings and provide status updates and recommendations
Investigate and assist with escalated account challenges and sensitive customer situations
Serve as backup support for other Credit & Collection Specialists as needed
Maintain accurate documentation and follow company policies, procedures, and internal controls
**
**
**Qualifications
**
Bachelor’s degree or equivalent relevant work experience
Experience in credit, collections, accounts receivable, or a related finance function preferred
Strong analytical and problem-solving skills
Excellent organizational skills with strong attention to detail and follow-through
Strong verbal and written communication skills
Demonstrated ability to manage priorities, meet deadlines, and work independently in a fast-paced environment
Ability to handle complex and sensitive situations with professionalism and diplomacy
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
SAP experience preferred
Solid business acumen and conceptual understanding of how credit and collections impact broader business operations