The Credit and Collections Manager will lead the credit and collections function for the Fresh Division, managing customer credit risk and driving the timely collection of accounts receivable. This role will develop an in-depth knowledge of the division's customers, AR systems, and processes, and work to reduce past-due balances and DSO, strengthen credit policies, and drive best practices and efficiencies, while overseeing collection activities and mentoring and developing the team.
- Manage the full credit and collections function for the division, including credit approvals, account monitoring, and collection of past-due receivables.
- Establish and maintain credit policies, procedures, and approval limits; evaluate new and existing customer credit applications and set appropriate credit limits and terms.
- Monitor the AR aging and drive reduction of past-due balances and DSO through proactive, prioritized collection strategies.
- Manage escalated and high-risk accounts, including payment plans, credit holds, and coordination with outside collection agencies and legal counsel as needed.
- Partner with Billing, Sales, Customer Service, and Operations to resolve disputes, deductions, and billing discrepancies that delay payment.
- Collaborate with the Resolution and Cash Application teams to ensure timely and accurate cash application and reconciliation of customer accounts.
- Prepare and present weekly and monthly AR reporting, including aging, DSO, cash collection forecasts, and team KPIs, to Finance and Division leadership.
- Recommend bad debt reserves and account write-offs and support month-end close activities related to AR.
- Key leader/contributor on system initiatives, working with IT to drive automation and best practices in credit and collections workflows.
- Ensure compliance with internal controls and company policies across all credit and collections activities.
- Coach and mentor the credit and collections team, setting clear goals and measuring performance against KPIs.
Maintain strong customer relationships and service excellence while protecting the company's financial interests
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