Credit and Support Analyst

Job Title: Credit and Support Analyst
Work Location: San Jose, CA 95134
Duration of Assignment: 6+ Months
Pay Rate Range: $28.00-$31.00/hr on W2
Job Description:
The Credit and Support Analyst supports the full credit-to-cash cycle — credit risk evaluation, accounts receivable, collections, and order/shipment support. The ideal candidate has hands-on experience with Accounts Receivable, credit risk management, and AR aging review, and is comfortable following up on past-due invoices. Beyond credit, this role supports operational activities including shipment monitoring, customs clearance resolution, and cross-functional order management.
The Credit and Support Analyst must be tech- and systems-savvy (ERP experience preferred, e.g., SAP) with excellent communication skills and a willingness to learn and grow in the role. This position reports to the Credit / AR Manager and works closely with Samsung Semiconductor Inc.'s sales, logistics, and operations teams.
Responsibilities
• Credit & Accounts Receivable
• Reconcile, research, and resolve credit/billing discrepancies on customer A/R accounts
• Post wire payments, perform adjustments, and process credit refunds for assigned accounts
• Perform account reconciliations
• Investigate and resolve account irregularities and customer inquiries
• Request and review sales forecasts and payment history to simulate the credit limit required to support sales
• Review and approve credit memos and RMA requests
• Follow up on past-due invoices and support collection efforts
• Produce weekly, monthly, and quarterly reports (cash forecast, AR aging, etc.) for management
Logistics Support
• Monitor shipments and resolve customs clearance issues with customs brokers and consignees
• Monitor incident reports for shipment exceptions and take corrective actions
Operations Collaboration
• Partner with operations teams on order entry/management, inventory management, purchasing, shipping, and RMA management activities
• Work cross-departmentally with sales, logistics, and operations to resolve order-to-cash issues
Other
• Perform other duties and ad hoc projects as assigned