Credit & Collections Analyst

Job Title: Credit & Collections Analyst (Contract-to-Hire)

Location (city, state): Charlotte, NC (On-site)

Pay: $23–$26/hr

Benefits: This job is eligible for medical, dental, vision, and 401(k).

Job Description:

This role is focused on managing a dedicated portfolio of business-to-business customer accounts with an emphasis on collections activity and account resolution. The ideal candidate is comfortable making outbound calls daily, managing aging receivables, and maintaining strong follow-up discipline on overdue accounts. This position plays a key role in reducing outstanding balances and supporting overall cash flow improvement initiatives.

Key Responsibilities:

• Manage and monitor a portfolio of customer accounts, focusing on outstanding balances and collections activity
• Conduct regular outbound calls and email outreach to follow up on past-due invoices and ensure timely payment
• Analyze overdue accounts to identify root causes of non-payment and escalate issues when needed
• Work to reduce DSO by supporting timely resolution of outstanding receivables
• Maintain detailed and accurate documentation of collection efforts and customer interactions in the system of record
• Distribute monthly account statements to assigned customers
• Review orders placed on credit hold and assess associated risk factors
• Evaluate customer payment behavior to support credit limit decisions and hold releases
• Collaborate with internal teams such as sales, billing, and cash application to resolve disputes or deductions
• Set up structured payment arrangements for delinquent accounts in accordance with company guidelines
• Process credit card payments when applicable
• Build and maintain professional relationships with external customers while ensuring firm but respectful collections practices

Qualifications:

• 2–3+ years of B2B collections experience required
• Background managing a personal AR portfolio strongly preferred
• Experience working with aged receivables (90+ days)
• Proficiency in Microsoft Excel and general Microsoft Office tools
• Experience with ERP or accounting systems preferred (Prophet 21 experience a plus)
• Bachelor’s degree in Business, Finance, or related field preferred but not required

Additional Details:

• Full-time, on-site role (5 days per week) in a structured office environment
• Role reports into leadership within the AR/collections function
• High-volume portfolio management with multiple accounts requiring consistent follow-up
• Strong emphasis on organization, prioritization, and daily call activity

Perks:

• Stable contract-to-hire opportunity with long-term potential
• Supportive, team-driven office culture
• Weekly office perks and employee engagement activities
• Exposure to a large, multi-brand organization with opportunities to grow within shared services
• Hands-on experience managing complex B2B accounts and impacting cash flow performance

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