Credit Union Contact Center Representative

Take the Next Step in Your Career With Us!
Are you passionate about helping people and solving problems in a fast-paced environment? We’re hiring a Call Center Representative to join a dynamic financial services team where your customer service skills and sales mindset can truly shine. In this role, you’ll assist members with their financial needs, provide expert guidance, and deliver top-tier service—all while building valuable career experience in the banking and customer support industry.

Credit Union Call Center Representative
 Houston, TX | Full-time | Financial Services / Customer Support

Why Work With Us:
• Competitive pay with opportunities for advancement in financial services careers
• Supportive, team-oriented environment focused on professional growth
• Hands-on training, ongoing learning, and skill development programs
 

What You'll Do:
• Handle 40–80 inbound calls daily, delivering exceptional customer service and accurate account support
• Assist members with payments, balance transfers, account inquiries, and transaction processing
• Provide clear explanations of account details, loan information, and financial products
• Identify member needs and recommend relevant financial services, including loans and account options
• Resolve account issues, research history, and process requests such as stop payments or corrections
• Support card services, direct deposits, automatic transfers, and account setup
• Maintain accurate documentation and ensure compliance with policies and procedures
• Collaborate with team members while managing call volume efficiently and professionally

What We’re Looking For:
• High school diploma or GED required (college degree a plus)
• Previous call center or customer service experience preferred
• Strong communication skills with the ability to explain financial concepts clearly
• Ability to multitask and stay organized in a fast-paced environment
• Problem-solving mindset with attention to detail and accuracy
• Comfortable working a flexible schedule, including rotating Saturdays
• Proficiency with computers and customer management systems
• Bilingual Spanish skills are a plus

Ready to Land Your Next Great Role?
Apply now and let our recruiting team connect you with this exciting eBranch Representative opportunity. Take the next step toward a rewarding career in customer service and financial support today!

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Note: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.