Job Summary
Ensure lending and collection policies and procedures best serve the Credit Union and its members. Manage the day-to-day operation of the consumer and mortgage loan activities. Ensure compliance with state and Federal lending laws. Develop, monitor and analyze conditions affecting the consumer and mortgage loan activities and recommend appropriate action for improvements in loan products and services and their marketing as appropriate. Responsible for interviewing and timely processing of loan applicants including gather and analysis of sufficient background information and credit history to approve or deny applications under the complexity, value and risk authority established by policy. Serve as the Senior Loan Officer.
Responsibilities
- Develop consumer and mortgage loan business consistent with the Credit Union's asset/liability management and marketing plans.
- Establish and monitor control procedures for consumer and mortgage loan portfolio, including timely and accurate identification of exceptions and any balancing issues.
- Interview loan applicants and assist members with the loan application process.
- Coordinate timely origination and selling of secondary market mortgages.
- Obtain and evaluate credit bureau reports and other underwriting documents to ascertain the completeness and accuracy of outstanding debts and annual income of applicants in using judgment to assess the creditworthiness of an applicant.
- Approve or deny loan applications under credit authority established by policy, and explain reasons for denial as required by lending regulations and policy.
- Serve as the CU Collections Officer for loan accounts, ensuring on-going effective control procedures and compliance for collection activities. Handle serious delinquent accounts (e.g. 90 days), foreclosures, repossessions, legal proceedings, garnishments, recovery of charged-off accounts, and other collection activities and assist with bankruptcy proceedings.
- Maintain a highly motivated, well-trained staff of loan officers and loan processors, evaluating the performance of the staff on a regular basis. Resolve employee questions and conflicts. Assist, advise, train and mentor staff as necessary to develop their knowledge and skills for effective and efficient loan processing and cross-selling of CU products & services.
- Ensure each loan is processed accurately including, the monitor and report on critical-to-quality processes affecting the risk factors applicable to the lending function and corrective measures taken, etc.
- Maintain complete and accurate records of insurance, taxes, recorded liens, and closing documents, including timely payment and processing of any escrow accounts, titles, etc. in accordance with record retention policies of the CU and NCUA.
- Ensure timely completion, analysis, review and/or follow-up on management reports and file maintenance journals for reporting as required by the CEO.
- Monitor delinquent loans and take appropriate timely action as necessary to protect the Credit Union, adequately documenting collection activities in the loan file/elecenteronic member record. Ensure the courteous and considerate interface with members at all times, and train staff on alternative collection to resolve issues positively.
- Maintain and demonstrate financial responsibility.
- Establish, measure and motivate assigned staff to meet or exceed performance dashboard productivity goals and targets as established as it relates to the strategic plan.
- Review default notices, surrender notices, bankruptcy procedures, foreclosure notices, etc. for accuracy and completeness. Authorize legal proceedings upon approval by CEO.
- Maintain responsibility for the proper opening and/or closing of the credit union, safeguarding a key and combination to safe and alarm.
Knowledge, Skills & Abilities
Patient Group Knowledge (Only applies to positions with direct patient contact)
The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department's identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.
Competency Statement
Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.
Common Duties and Responsibilities
(Essential duties common to all positions)
Maintain and document all applicable required education.
Demonstrate positive customer service and co-worker relations.
Comply with the company's attendance policy.
Participate in the continuous, quality improvement activities of the department and institution.
Perform work in a cost effective manner.
Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
Perform work in alignment with the overall mission and strategic plan of the organization.
Follow organizational and departmental policies and procedures, as applicable.
Perform related duties as assigned.
Education
- Bachelor's Degree (Required) Experience: 5-7 years credit underwriting experience Substitution: May substitute an associate's degree or 45 college hours in a related field and 7 years of experience or High school/GED and 10 years of related lending experience with previous loan authority for the bachelor's degree and 5 years experience.
Credentials
- No Certification, Competency or License Required
Work Schedule: Days
Status: Full Time Regular 1.0
Location: Credit Union
Location of Job: US:WV:Charleston
Talent Acquisition Specialist: Tamara B. Young tammy.young@vandaliahealth.org