Crew Manager

Job Description:

Classification: Exempt

Salary: $55,000

Program Description: The City of Philadelphia’s Community Violence Intervention (CVI) program, Pushing Progress Philly (P3), will serve Philadelphians who are at least 18 years old, at elevated risk of gun violence, and resistant to typical interventions. Program components include street outreach, case management, transitional jobs, coaching and behavioral health curriculum.  P3’s goals are to reduce disparities between neighborhoods, particularly economic well-being and community safety disparities, increase opportunities for Black men to participate in the workforce and to have increased economic security, and improve neighborhood safety, with a reduction in gun violence, fewer homicides, and safer streets. Neighborhoods of P3 program delivery currently include Germantown and may expand to other identified neighborhoods. This Crew Manager role is part of EDSI’s function as the Job Coaching and Transitional Jobs role in the P3 ecosystem.

Scope of Position

• Provide leadership and support to the Crew Chiefs, ensuring they adhere to the P3 model, mission, and approach to service delivery
• Ensure the Crew Chiefs provide high quality, process driven services including transport to transitional job sites, skill coaching and supervision at worksites, worksite matching to align with hot spot mapping and career interests, and collaboration in job placement services
• Directly support worksite supervision
• Using labor market data, economic forecasts, and fair chance hiring strategies, develop and implement a strategic plan to establish both worksites and hiring employer partners
• Build and maintain relationships with fellow P3 providers, employers and worksite providers, and workforce and training partners
• Collaborate with the P3 Program Director and leaders from Outreach, Job Coaching, and Behavioral Health on operational implementation, continual improvement, and data reporting

• Mentor and develop staff using a supportive and collaborative approach. This will include consistent practice of role modeling, coaching, performance assessment and feedback, transparent and timely communications, and other practices aligning with P3 and EDSI leadership framework
• Provide deep knowledge around community violence reduction best practices and implement protocols that follow values of non-exclusion, strengths-based, and trauma informed care

• Ensure accurate and regular data reporting on all services provided

Essential Functions

• Manage the daily scheduling of services provided by the Crew Chiefs, including worksite transport, schedules, and tasks, job development efforts, feedback loops on skill development through transitional job hour completion, and events/specialized efforts for job coaching, career exploration, and hiring events
• Conduct HR functions including and not limited to interviews, hiring recommendations, on-boarding, training, quarterly performance reviews, improvement plans, and weekly 1:1 supervision
• Provide orientation to participants moving to phases 3 and 4 of the P3 program
• Oversee hot spot mapping and worksite matching
• Coordinate feedback performance reports for the Job Coaches that focus on skill development, career interests, and safety planning to ensure worksite options fit participant needs
• Secure worksite agreements and job placement verifications
• Oversee the management of work crew vehicles and equipment, including performing inventory, maintenance, and proper storage, keeping maintenance and mileage records, and reporting loss or damage
• Conduct regular worksite visits to assess safety and protocol compliance. Implement improvements based on worksite visit findings.
• Closely coordinating with fiscal entity to confirm weekly attendance for transitional job wages and review data on transitional job hours to avoid budget overage
• Provide worksite transport and supervision of P3 participants at worksites
• Collaborate across P3 and Office of Re-Entry Partnership leaders to identify target industries and employers. Create, alongside the TJ team, a strategy to develop a diverse set of worksites that adjust based on each P3 participant’s career goals.
• Engage employer partners, both worksite and hiring, to assess satisfaction and adjust to meet needs of both participant and employer
• Act as a mediator between participant and employer worksites when appropriate
• Coordinate and participate in TJ staff training across external partners and city-led offerings for additional required skills and professional development
• Provide feedback on participant’s worksite experiences and test of the labor market to identify professional development topics
• Oversee and support tasks around daily data capture, including hours of attendance and case notes
• Provide necessary internal and external reports to Program Manager and P3 Director that monitor outcomes and progress with established goals
• Collaborate with the Senior Job Coach on individual’s safety, individual action plans, and career pathway plans
• Work closely with behavioral health staff on any conflict resolution interventions and critical incident response planning and actions
• Demonstrate de-escalation techniques to grow a trauma-informed environment that prioritizes safety. Handle incident reports, grievances, and collaborate across leaders on solutions when a critical incident or conflict occurs.
• Responsible for facilitating team meetings with a focus on continual improvement and staff well-being
• Develop key partnerships and maintain successful partnerships with external stakeholders

• Demonstrate fluid approach to work and actively participate in continuous improvement
• Other opportunities as available

Education and Experience Requirements

• Bachelor's degree in business, human resources, liberal arts or related area is required
• Experience in leading teams that provide direct service to at-risk populations required
• Experience in gun violence reduction and workforce development programs required
• Experience in talent development and business services required
• Must be able to demonstrate servant leadership values and success in a team-oriented environment
• Strong understanding of trauma-informed care, motivational interviewing, and behavioral modification concepts and practices
• Knowledge of Microsoft applications
• Excellent writing, proofing, and presentation skills
• Ability to interact with a wide variety of individuals and demonstrate a positive professional attitude
• Individuals with criminal records and/or lived experience with community violence are encouraged to apply
• Must be comfortable with local travel and transporting participants to sites and have a valid Driver’s License

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.