Crisis Case Manager (HHS)
Salary
$31.37 - $41.11 Hourly
Location
Elkhorn, WI
Job Type
Full-time
Job Number
2026-00127
Department
Health & Human Services
Division
Crisis Intervention
Opening Date
11/04/2026
Closing Date
11/18/2026 5:00 PM Central
An Equal Opportunity Employer
Position Summary
This position is responsible for providing crisis case management services, developing emergency crisis plans, counseling and community resources development for adults and children who have a mental health and/or substance use disorder. This position is also responsible for providing support and education to consumers, families and/or their significant others. This position provides mobile and office-based Crisis Intervention services to Walworth County Department of Health and Human Services (WCDHHS).
SCHEDULE
Division: Behavioral Health/Crisis Intervention
Days: Monday, Wednesday, Thursday, Friday (off on Tuesday)
Work Hours: 8:00 am to 6:00 pm
Hours Per Shift: 10
Shifts Per Pay Period: 8
Position FTE: 1.00
Staff are required to be on call from 7pm - 8am Monday- Sunday, once every ten weeks. This entails providing a mobile response on calls that require an in-person risk assessment.
Applications are being accepted from current County employees as well as members of the public.
Essential Duties and Responsibilities
This job description reflects managements assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Provide case management services for an assigned group of consumers, including face-to-face visits with consumers in their home or in the community.
Conduct an initial assessment within and complete a crisis care plan within 30 days of admission, as well as determine if the consumer has urgent needs.
Continually assess and adjust service levels to stabilize consumer.
Respond to crisis situations, providing needed services and interventions.
Facilitate the planning process and assist with the identification of consumer needs, goals, and their priority in the coordinated care plan.
Complete crisis risk assessments for consumers discharging from the hospital.
Participate in trainings to update knowledge and skills to maintain standards and ensure certification/personal license.
Coordinate and monitor services with court related responsibilities and expectations. Prepare court documentation and provide testimony in court.
Provide supportive therapy, symptom education, skill development and psychosocial rehabilitation to support the consumer to live in the least restrictive setting with maximum opportunity to function in the community and to meet their individual needs.
Assist the consumer in identifying community and other informal individuals to support their recovery.
Collaborate with community agencies, including law enforcement, and individuals in order to provide needed services and support.
Maintain accurate and timely clinical records in accordance with Federal, State and agency requirements.
Provide at least 50 percent of service contacts in the community, in non-office based or non-facility based settings.
Advocate for consumers with mental illness and substance use disorders in the community and provide community education.
Maintain current knowledge and skills regarding the treatment and recovery of consumers with mental health and substance use needs.
Work with other programs and individuals across the department in order to ensure proper and effective coordination of care.
Participate in supervision and/or staffing with the program supervisor or team lead.
Demonstrate a commitment to county safety and risk management efforts.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelors degree in social work or a related program and one year of experience with a minimum of 1,000 hours of documented experience with consumers diagnosed with mental illness. Knowledge of Trauma Informed Care principles is essential.
Interactions and Communications
Provides specialized information and/or recommendations to others regarding an area of expertise.
Certificates, Licenses, Registrations
Valid drivers license.
Proof of minimum liability insurance coverage.
Decision Making
This position has authority to make decisions that are consistent with policies and precedents; supervision and managerial direction is available as requested. These decisions directly impact performance in the job and/or the work unit within the department and information is provided with additional research and observations which contributes to the decision making process.
Thinking and Problem Solving
In relation to established procedures, protocols and policies of the County, challenges in this position tend to be diverse, but are typically covered by precedent or established practice.
Tools & Equipment Used
Typewriter Personal Computer/Laptop/Printer
Telephone TTY Machine
Copy Machine FAX Machine
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; talk or hear; and taste or smell. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Selection Process
TO INCLUDE:
Formal Walworth County Electronic Application
Employment History Review
Oral Department Interview
Reference Check
Background Check
Post Offer Psychological Evaluation
Post Offer Physical Examination
Drug Screen
Other job related tests may be required.
WALWORTH COUNTY EMPLOYEE BENEFIT SUMMARY
E - Human Service Professional Employees
BARGAINING UNIT: Human Service Professional Employees Hired on or after January 1, 2012
DATE: January 1, 2019
EMPLOYMENT STATUS: All employees of Walworth County are at-will employees.
BASIS OF PAYMENT: You are paid for actual hours worked plus pay for any accrued benefit time for which you are eligible. You are eligible for overtime or compensatory time in accordance with provisions of the Fair Labor Standards Act.
SCHEDULED TIME OFF: Accrued based on straight-time hours paid each pay period. All accrued scheduled time off hours are available for use, subject to approval of your supervisor. As a full-time employee you earn scheduled time off equivalent to the following:
10 days per year after 1 year of Walworth County Service
15 days per year after 5 years of Walworth County Service
20 days per year after 15 years of Walworth County Service
PERSONAL TIME OFF: Employees will receive 64 hours of personal time off as a lump sum at the beginning of each year (pro-rated for pt and newly-hired employees). At the end of each calendar year, an employee may request to move remaining personal time off hours to the extended sick leave bank. If no request is made, any remaining hours shall be paid out on the employees last pay date of the calendar year.
EXTENDED SICK LEAVE BANK: Used for time off of work for more serious health conditions that require three or more consecutive days off or when on an approved leave of absence.
HOLIDAYS: Ten paid holidays each year. A p-t employee would receive pro-rated holiday pay based on positions budgeted FTE.
INSURANCE: Employees hired into a .75 FTE or higher position are eligible for Health, Dental, Life, Vision, Short-Term Disability and Long-Term Disability insurance benefits on the first of the month following 30 days of service provided you complete enrollment forms within 30 days of hire. Employees hired into a .50 FTE or higher position are eligible for all benefits listed below except Health insurance. Employees hired into a .49 FTE or less position are eligible to participate in Short-Term Disability only.
Health Insurance: You can choose Tier 1 or Tier 2. Tier 1 is a standard co-pay plan. Tier 2 is a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). The County will contribute an amount approved by the County Board, payable as a lump sum to your HSA for Tier 2. You may also elect to contribute to your HSA up to the IRS maximum. You may elect either family or single coverage. The monthly premium will be split between the County and the employee.
Dental Insurance: You may elect either family or single coverage. The county shall pay 100% (single or family) of the premium for a full-time and 50% (single or family) of the premium for a part-time employee enrolled in dental insurance.
Life Insurance: The County provides you with term life insurance in an amount equal to $25,000. You have the option of purchasing additional coverage for yourself, spouse and/or dependent children.
Short-Term Disability Insurance: The County provides you with Short-Term Disability Insurance with premiums paid by the employer.
LTD Insurance: The County provides you with Long Term Disability Insurance. The monthly premium is 0.83% of your insured monthly wages. The County shall pay 67% of the premium & the employee shall pay 33% of the premium.
Vision Insurance: You may elect to participate in Vision insurance. The employee electing coverage shall pay 100% (single or family) of the premium for vision insurance.
WISCONSIN RETIREMENT: You are covered under the Wisconsin Retirement System if you are expected to work a minimum of 1200 hours per year for a period of one year or more. The WRS provides you with separation, disability or retirement benefits upon termination. The payment is split between the county and employee, as prescribed by state law. Employees expected to work less than 1200 hours per year will not receive this benefit.
TAX-SHELTERED BENEFITS: You may elect to participate in the following tax-sheltered benefits:
Deferred Compensation (S457 plan)
Medical Spending Account (S125 plan)
Dependent Care Plan (S125 plan)
Health Savings Account (S223 plan)
WORKERS COMPENSATION: You are covered by Workers Compensation for any illness or injury arising out of your employment. Medical expenses and compensation for lost time are paid from the workers compensation plan. In addition, the County will supplement the workers compensation lost-time payment for up to 1 year, making you whole on a "net-check" basis.
DIRECT DEPOSIT: You are required to participate in direct deposit of your paycheck to a banking institution of your choice.
EMPLOYEE ASSISTANCE PROGRAM: You and your family are encouraged to use the Employee Assistance Program for help in addressing confidential family and financial matters. EAP services are provided through Curalinc. Please call 888-881-5462 for help.
BEREAVEMENT LEAVE: You will receive pay for up to 3 days for the purpose of bereavement over the death of your spouse, child, step-child, parent, step-parent, brother, sister, grandparent, grandchild, mother-in-law, father-in-law, or other member of the immediate household (excluding renters).
You will receive up to 1 day of pay for the death of your brother-in-law, sister-in-law, son-in-law, daughter-in-law, aunt, uncle, niece or nephew.
JURY DUTY: Your regular wages will be made-whole for any time you are required to serve on jury duty.
MILITARY LEAVE: Your regular wages will be made-whole for up to two weeks for you to meet your annual two-week reserve duty obligation. Extended military leaves are provided in accordance with state and federal laws.
LEAVE OF ABSENCE: You are required to request a leave of absence in writing and a minimum of 15 calendar days prior to your expected absence. All leaves are subject to approval of the Human Resources Department and are at the discretion of the Countys representative, except as otherwise required by law. Under emergency situations, the leave papers must be submitted within 5 days after the absence begins.
Periods of absence less than 5 days may be approved by your department head.
Note: This Summary provides only a brief outline of your benefits. All benefit terms and conditions are subject to the specific provisions of plan documents, policies, and/or legal rules and regulations. These benefits are subject to change from time to time by action of the County Board and/or Human Resources Committee.
01
Do you have a valid drivers license?
02
Please indicate below your highest level of education completed.
03
Please indicate what area your degree is in.
04
Briefly describe your relevant experience including number of years.
Required Question
Employer Walworth County
Address P.O. Box 1001
100 W. Walworth Street
Elkhorn, Wisconsin, 53121
Phone 262-741-7950
Website http://www.co.walworth.wi.us
| Location | Elkhorn, WI |
| Salary | $31.37–$41.11 Per Hour |
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