Crisis Case Manager II

Crisis Case Manager II
Location: Hanford, CA
Position Type: Part-Time Non-Exempt                                                                                                                            Salary Range: $25.96 – $27.54 per hour

Join Our Mission

At Kings View, every role contributes to something bigger — improving lives and strengthening communities. We are committed to providing behavioral health and social services to those with limited resources, guided by compassion, excellence, and respect.

Position Overview:
Kings View is seeking a Crisis Case Manager II to join our Mobile Crisis Response Team (MCRT). This role provides field-based crisis intervention and care coordination services to individuals experiencing mental health crises.

Working with minimal supervision, this position responds to non-life-threatening crisis calls, conducts assessments, coordinates care, and supports individuals in stabilizing within the community. The Crisis Case Manager II also serves as a lead resource for Crisis Case Manager I staff.

Key Responsibilities:

Crisis Response & Care Coordination:
- Respond to mobile crisis calls and provide non-clinical care coordination
- Conduct intake assessments and evaluate client needs
- Develop post-crisis engagement and stabilization plans
- Provide follow-up support within 72 hours
- Assist clients in accessing services and community resources

Client Support & Advocacy:
- Support individuals with SMI and SUD
- Provide linkage to community resources and treatment services
- Accompany clients for warm hand-offs when needed
- Assist clients in navigating referrals

Documentation & Compliance:
- Complete documentation within required timeframes
- Maintain accurate records in systems such as SmartCare and OnePoint
- Ensure compliance with COA, HIPAA, CCBHC, and CalAIM standards

Team Collaboration & Leadership:
- Provide guidance and support to Crisis Case Manager I staff
- Communicate effectively with supervisors and team members
- Collaborate with community partners

Crisis & Safety:
- Utilize de-escalation techniques and crisis intervention strategies
- Respond appropriately to high-risk situations
- Follow safety protocols and coordinate with emergency services

General Duties:
- Work flexible schedules, including evenings and weekends
- Perform other duties as assigned

What You’ll Bring:

Required:
- Associate Degree in Social Work, Psychology, Human Services, or related field
- Four (4) years of relevant experience (or equivalent)
- Current associate-level licensure (ASW, AMFT, or APCC)
- National Provider Identifier (NPI) or ability to obtain
- Valid California Driver’s License (Class C)

Preferred Qualifications:
- Bachelor’s Degree
- Substance use experience
- Bilingual English/Spanish

Professional Attributes:
- Compassionate and empathetic
- Strong problem-solving skills
- Organized and dependable
- Ability to remain calm in crisis situations

Pre-Employment Requirements:
- Background check
- Drug screening
- Live Scan

Equal Opportunity Employer:
Kings View is an Equal Opportunity Employer.

ADA Statement:
Reasonable accommodations provided in accordance with law.