CRM Business Analyst

About Apexon

Apexon is a digital first technology services firm specializing in accelerating business transformation and delivering human centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.

Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX, along with deep expertise in BFSI, healthcare, and life sciences, helping businesses capitalize on the unlimited opportunities digital offers.

Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients' toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon has a global presence across four continents.

We enable #HumanFirstDIGITAL.

We are hiring for a CRM Business Analyst opportunity.

Role: CRM Business Analyst

Location: Remote

Position: 1

Work Arrangement: Remote

Role Overview

We are seeking a detail oriented and organized CRM Business Analyst to support daily CRM operations, reporting, and task coordination. The ideal candidate will have strong communication, organizational, and problem solving skills, along with the ability to manage multiple tasks in a deadline driven environment.

This role requires effective coordination with team members, maintaining project schedules, supporting knowledge management activities, and working during client business hours.

Required Skills

• Ability to work in a team environment that is process oriented and deadline driven.
• Strong oral and written communication skills.
• Excellent attention to detail and organizational skills.
• Basic software and application skills, including proficiency in word processing, Excel, presentation creation tools, and internet research tools.
• Strong problem solving skills and the ability to exercise mature judgment.
• Ability to work during client business hours, 8 AM to 5 PM ET, with flexibility upon request.
• Ability to manage multiple project tasks effectively and efficiently.
• Ability to communicate with team members, delegate tasks, and provide project activity status updates.
• Experience maintaining and coordinating project schedules, including sending meeting invitations and reserving conference rooms.
• Knowledge management experience, including SharePoint or other government approved electronic repositories.

Preferred Skills

• Prior professional services or consulting experience.
• Customer service experience.
• Administrative assistance experience.
• Bachelor''s degree.

Key Responsibilities

• Perform daily CRM triaging.
• Prepare daily CRM reports.
• Perform daily TFS and email triaging.
• Coordinate project activities and communicate task status with team members.
• Help maintain project schedules and coordinate meetings.
• Support knowledge management activities and maintain information in approved repositories.
• Manage multiple project tasks while meeting deadlines and maintaining accuracy.

Education Requirement

Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field is preferred.

Our Commitment to Diversity & Inclusion

Did you know that Apexon has been Certified by Great Place To Work, the global authority on workplace culture, in each of the four regions in which it operates: USA for the seventh time in 2026, India for the tenth consecutive time in 2026, the UK for the fourth time in 2026, and Mexico for the second time in 2026.

Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to all qualified individuals without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

You can read about our Job Applicant Privacy policy here: Job Applicant Privacy Policy on apexon.com.

Our Commitment to Environment

Actively contribute to Apexon''s commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.

Our Perks and Benefits

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning experience, and provide care and support for you and your loved ones.

We also offer:

• Health Insurance with Dental & Vision
• 401K Plan
• Life Insurance, STD & LTD
• Paid Vacations & Holidays
• Continuous Skill Based Development and Career Advancement Opportunities

Job Location :

Nashville, Tennessee, United States

Please Note: Apexon never asks candidates to make payments at any stage of the hiring process, including interviews, offer letters, training or background verification. If you receive suspicious recruitment communications or payment requests from individuals claiming to represent Apexon, do not make any payment and report the communication to alert@apexon.com.

All genuine openings are listed on our official Careers page.