CRM Integration Architect III

We are seeking an experienced CRM Integration Architect III for a contract position based in Madison, Wisconsin. This is a 6+ month engagement requiring hands-on technical leadership in enterprise-scale solution design, integration strategy, and cloud architecture. You will lead digital transformation and customer engagement modernization initiatives, collaborating with business and technical stakeholders across the organization.

Responsibilities

• Design and implement scalable Salesforce enterprise architectures across Sales Cloud, Service Cloud, Experience Cloud, and custom platform solutions.
• Lead MuleSoft API-led connectivity initiatives, integration architecture, and enterprise data exchange strategies.
• Design and optimize AWS Connect contact center solutions integrated with Salesforce Service Cloud and omnichannel workflows.
• Develop Agentforce-enabled automation and AI-driven customer engagement strategies.
• Provide architectural oversight for CI/CD, DevSecOps, deployment governance, and environment management.
• Map and transfer legacy systems functions to Salesforce applications.
• Collaborate with project managers, developers, QA teams, and business stakeholders to deliver high-quality solutions.
• Define integration patterns, security standards, and platform best practices.
• Support production deployments, troubleshooting, and performance optimization initiatives.
• Document technical architecture, system diagrams, interface specifications, and operational runbooks.
• Guide remote teams and contractors; conduct technical reviews and mentoring.
• Participate in backlog grooming and effort sizing.
• Provide backup support for developers on advanced coding issues as needed.
• Assist with release management and DevSecOps pipeline building.
• Support data decisions and data governance for AI and non-AI applications.
• Contribute to enterprise digital transformation and customer engagement modernization initiatives.

Qualifications

• Required

• 8+ years of Salesforce platform architecture and development experience.

• Strong experience with Salesforce Apex, Lightning Web Components (LWC), Flow, Integration Patterns, and Security Model.

• Hands-on experience with MuleSoft Anypoint Platform, APIs, RAML, Data Weave, and integration orchestration.

• Experience integrating AWS Connect with Salesforce Service Cloud or customer engagement platforms.

• Knowledge of Agentforce architecture, conversational AI, and automation workflows.

• Experience with DevSecOps tools such as Gearset, Azure DevOps, Git, and CI/CD pipelines.

• Strong understanding of cloud security, identity management, and enterprise integration standards.

• Excellent communication, stakeholder engagement, and technical leadership skills.

• Preferred

• Salesforce certifications such as Application Architect, System Architect, or CTA.

• AWS Connect and MuleSoft certifications.

• Public sector or government implementation experience.

• Experience with large-scale digital transformation programs.

• Knowledge of customer service operations and contact center modernization.

• Experience supporting Agile and DevSecOps delivery methodologies.