CRM Operations Support Coordinator, Admissions Office

• Support the implementation of business processes, training, and operational workflows within the CRM (Slate) to assist admissions and recruitment processes and promote efficiency.
• Assist with system troubleshooting and routine maintenance, including user access updates, forms, events, rules, fields, and portals, to support the ongoing functioning of admissions processes.
• Coordinate and execute annual and ongoing updates related to application management, including workflows, decision letters, populations, queries, reports, and electronic communications, under the direction of the Assistant Director.
• Maintain and update end-user training materials and documentation for admissions staff and campus partners; provide training support as needed.
• Review first-year and transfer applications for undergraduate admission in accordance with established policies and procedures.
• Participate in presentations and outreach efforts for prospective and admitted students and support ongoing communication throughout the admissions process.
• Perform other job-related duties as assigned.

• High school degree or GED and four years of related experience, or equivalent combination of education and experience.
• Experience in software development, processing, or related fields.
• Experience with Customer Relations Management (CRM) software.
• Effective writing, editing, oral communication, project management and organizational skills.
• Ability to work in a fast-paced environment to meet aggressive deadlines.
• Familiar with HTML, Microsoft Office, presentation and content management tools (e.g., Adobe and PowerPoint).
• Ability to present effectively to small and large groups.
• Effective interpersonal skills and ability to work effectively with a wide range of constituencies in a diverse community required.
• Knowledge of student recruitment, retention issues and admissions standards.
• Ability to multitask, to work independently, and to work as a team member to achieve common goals.
• Ability to exercise sound judgment independently.
• Experience in a college admissions office is preferred.
  
  

Special Requirements:

• Valid driver's license and regular access to private reliable means of transportation required.