Seeking an experienced customer service associate to manage all aspects of orders processing and fulfillment, ensure a timely response to internal/external customer requests to achieve customer satisfaction goals. Candidates are required to have good computer experience with MS Excel for data analysis (this includes knowledge of formulas, pivots and v-lookups).
General Duties:
- Assist in the daily aspects of order processing, fulfillment, and customer service.
- Provide quick and accurate responses to interoffice emails and emails from customers.
- Assist in generating reports.
- Work with different departments, like receiving, depot, planner and shipping to fulfill the customers requests on timely manner.
- Provide estimate delivery time if the request cant be made on time
- Assist to verify OSD & exception handling cases to feedback to customer.
- Other duties as assigned.
- Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
- Help keep the warehouse always organized and clean (may lift and move trays up to 20 lbs.)
- Responsible for maintaining a positive work environment while supporting the company culture and fostering a healthy and safe work environment, focusing on the well-being of all associates.
Qualifications- Education and/or Experience
- High school graduate or equivalent.
- At least one year of general office with one to two years of customer service experience.
- Intermediate computer experience with Excel is required for data analysis (this includes knowledge of formulas, pivots and v-lookups).
- Work well with a team and exhibit effective communication skills essential to providing instructions and suggestions about order processing flows to all associates including management.
- Pays close attention to detail to identify order discrepancies and resolve issues with variances.
- Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
- Needs to be hands-on with ambition and drive to succeed- Makes things happen.
- Goal oriented and must be accustomed to achieving results through teamwork.
- Bilingual (English / Spanish) is a plus.
- Shows determination to achieve excellent results, finding better ways, demands top performance, inspires commitment and is proactive
To apply send resume to ana@employeemagnets.com