CSC Customer Service Spec 1

Title: CSC Customer Service Spec 1
Pay RatE: $18/HR

Note from Manager:
As part of the screening process, the manager needs to know where the applicants live (City and Zipcode).
If there is not a location indicated on the resume will not move forward with scheduling an interview.
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*Must be US Citizen or Perm Resident
*Minimum 6 months contract.
Payrate: $18/hr
Bill Rate: $25.38/hr

Available Shifts:
Shift Time: 11:00 AM - 7:30 PM
Work Week: Friday - Tuesday

Work Location (Remote/On-Site/Hybrid): On-site
Address: 2nd Floor, 3801 Main Street, Dallas, TX 75246
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Job Description:
Job Title: CSC Customer Service Rep II
Job Family: Customer Service
FLSA Status: Nonexempt
Job Group: Customer/Administrative Support

JOB SUMMARY:
Competency checklists completed for both skill sets required at CR1 level:
This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.
Ability to assist in special projects.

WHAT IS EXPECTED (ESSENTIAL FUNCTIONS):
Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.
Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
Assists with the workflow and assignments for patient transporters.
Leads or participates in projects in support of the department.
Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
Performs all position appropriate duties as required in a competent, professional and courteous manner.

KNOWLEDGE, SKILLS AND ABILITIES:
Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
Ability to read and write in the English language.
Proficiency with the Microsoft Office Suite of software.
Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
Ability to be successful in a stressful, fast-paced environment.

Kindly share resume with answer: 
Q1: What city and ZIP code do you currently live in
Q2: ell me about your customer service experience. How much of your previous work involved directly assisting customers over the phone
Q3: Have you ever received service requests or work orders by phone and then documented and dispatched them to the appropriate team