CSR 1 - Case Services and Outreach

Job Overview

We are seeking a dedicated individual for a full-time temporary position lasting 3 months. The ideal candidate will reside in Yolo County to minimize retention and transfer challenges. This position requires a bilingual candidate proficient in English and Spanish.

Job Details

• Primary Work Address: 25 N Cottonwood Street, Woodland, CA 95695
• Positions Available: 1
• Language Requirement: English/Spanish Bilingual
• Project: CA HCO
• Pay Rate: $20.00/hour
• Hours: Monday to Friday, 8am to 5pm PST
• Interview: Virtual
• Driving Required: Yes

Job Responsibilities

• Conduct face-to-face outreach and enrollment broker services to beneficiaries in group and individual settings.
• Present Managed Care Options to beneficiaries and assist them in using their health care plans.
• Assist beneficiaries in the enrollment/disenrollment process.
• Assist other Enrollment Service Representatives with daily management duties.
• Assist management with the training and guidance of new Enrollment Service Representative staff.
• Maintain positive relationships with county staff, community groups, and HCO clients; conduct ongoing training of HCO program to county staff.
• Perform data entry for enrollments/disenrollments as needed.
• Transmit enrollment/disenrollment data to central processing facility operations in accordance with HCO policies and procedures.
• Assist beneficiaries with medical exemptions and waiver inquiries.
• Provide beneficiaries with status of enrollment/disenrollment, medical exemptions, and waivers.
• Document daily activity accurately in the Customer Relationship Management Database.
• Review knowledge base content for accuracy and make recommendations for improvement.
• Adhere to established procedures, perform self-checking, and pay attention to detail in work performance.
• Meet Field Operations minimum performance standards.
• Notify management in a timely manner of any problems with procedural compliance using established processes.
• Report observed quality problems and deficiencies in a timely manner.
• Make recommendations to management for improving the quality and efficiency of work.
• Meet Production and Quality Assistance goals as defined for this position.
• Ability to work in any assigned office as directed by management.
• Ability to attend and promote the program during community events and health fairs as needed.
• Meet all standards established for this position as outlined in the attached performance criteria.
• Perform other duties as may be assigned by management.

Essential Physical and Mental Functions

• Must be able to remain in a stationary position for an extended period of time.
• Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.

Job Environment

Work is constantly performed in an office environment.

Education/Experience/Additional Requirements

• High School diploma, GED, or equivalent certification.
• Knowledge of the community to be served.
• Computer literacy and ability to work with MS Office (Excel, Word, PowerPoint).
• Ability to quickly learn new software programs.
• Type 20 wpm.
• Ability to travel (valid CA driver’s license and evidence of insurance required) throughout the county and surrounding counties as needed, in a dependable and punctual manner.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently.
• Fluency in threshold languages including reading and writing ability.
• Preferred qualifications include six months of human services experience dealing with the public.
• Presentation and/or public speaking experience (teaching, marketing, community outreach and education, or public relations experience).
• Experience working with low-income and diverse populations.
• Capable of presenting the required information and materials interactively and in a culturally and linguistically competent manner that readily lends itself to comprehension and retention by the beneficiary being served.

Background Check Requirement

• Maximus Standard Package – Plus Federal
• Social Security Trace
• National Criminal Records Search & National Sex Offender Registry Search
• County/Statewide Criminal Records
• Federal Criminal Records Search
• Office of Inspector General List of Excluded Individuals/Entities
• General Services Administration Excluded Parties List
• Employer Verification
• Education Verification
• MVR Check needs to be included due to driving requirement.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.