CSR

A Leading Freight Forwarder is seeking a skilled Customer Service Representative for their Operations Department in Anchorage, Alaska. This is a full-time role with opportunities for overtime on a regular basis!

Currently seeking a customer service agent with fantastic people skills via email and phone. The ideal candidate will promote a customer friendly atmosphere and can maintain good communication. The Customer Service Representative will be working directly with drivers, warehouse, and customers and provide excellent customer service.

Related specific responsibilities will include:

• Providing excellent customer service
• Basic computer skills, including Microsoft Office, e-mail, and web browsing
• Managing multiple phone lines
• Proficient in geography to determine best forwarding routes
• Data Entry
• Ensuring timely movement of cargo from origin to destination
• Perform additional duties on a needed basis

Qualifications:

• Exceptional time management and multitasking capabilities
• 1-2 years of experience in Logistics
• 1-2 years of experience in Customer Service
• Dependable, reliable, and punctual
• Strong work ethic with the ability to succeed in a fast-paced environment

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