Who We Are Fix Auto Houston is one of Houston's premier collision repair shops. We do approximately $6M in annual repairs and we take pride in doing the job right - for the vehicle and for the customer. We're growing and we need someone who can own the customer experience from the first call to the final review.
Who We're Looking For You are an experienced customer service professional who knows how to make people feel taken care of. You follow through without being asked. You remember names. You check in before someone has to ask. You genuinely care whether someone had a good experience - and it shows in everything you do.
This is not an entry-level position. This is not a receptionist role. This is the voice and face of our shop - and we need someone who has done this before and done it well.
If you have less than 3 years of direct, in-person customer-facing experience, have worked primarily remote, or have had difficulty maintaining long-term employment, this role is not the right fit.
What You'll Own
Answer inbound calls and convert them into booked estimate appointments
Follow up with every lead that doesn't book on first contact
Keep customers updated throughout their repair - proactively, not reactively
Follow up on unsold estimates and unconverted leads
Coordinate photo and video updates with the production team
Manage review requests at every vehicle delivery
Process retail customer payments
Maintain accurate customer notes and follow-up schedules in our system
Be the bridge between the shop floor and the customer
What We Require
Minimum 3 years in a high-volume, in-person customer-facing role - hospitality, medical front office, automotive BDC, or retail management
Confident and professional phone presence - this is a phone-heavy role and comfort on calls is non-negotiable
Comfortable with CRM tools, texting platforms, and basic technology
Organized, self-directed, and accountable without daily supervision
Able to work on-site Monday through Friday - this is not a remote or hybrid position
Bilingual English/Spanish is a strong plus in our market
What You'll Earn
Base: $18-$22/hr depending on experience
Performance bonus tied to booked estimates, Google review volume, and retail customer development
PTO after one year of service
401k with match after 180 days through ADP
Stable schedule, strong team culture, long-term opportunity for the right person