CSR/Dispatcher

Do you excel at maintaining organization and ensuring seamless operations?

Are you skilled in multitasking and fostering client satisfaction?

Looking to join a team that operates like a cohesive unit?

Who We Are

At Gowland's AC, we are a dedicated team committed to ensuring homes remain comfortable and well-regulated. Join us in our mission to deliver exceptional service and maintain optimal home environments.

What You’ll Be Doing

• Responding to customer inquiries and addressing their requirements efficiently.
• Coordinating service appointments and dispatching our expert technicians.
• Managing service requests and customer information using QuickBooks.
• Collaborating closely with our team to ensure operational efficiency.
• Delivering outstanding service and promoting a positive experience.

The Hiring Process

We employ a thorough hiring process but expedite decisions for the ideal candidate. You could be onboarded within 10 days. Given the high interest, initial steps are automated to facilitate swift consideration.

Rest assured, every applicant will receive a response.

The process:

1. Click apply and complete a brief questionnaire. (5 min)
2. Receive a text with a link to a 10-minute questionnaire to evaluate job fit.
3. Receive a text for a brief one-way video question. (5 min)
4. Schedule an in-person interview through a provided link.
5. You could be scheduled for an interview within days.

What We’re Looking For

• Dependable and team-oriented professionals.
• Detail-oriented with exceptional multitasking abilities.
• Self-driven and eager to advance skills.
• Proficient in Microsoft Office and QuickBooks.
• Dedicated to providing exceptional customer experiences.

Why Join Us

We offer a competitive salary, medical insurance, paid vacations and holidays, a retirement plan, and life insurance. Join a family-oriented culture where your professional growth and well-being are prioritized.

Ready to contribute to our mission? Apply today and help us create comfortable home environments together!