Seeking dynamic talented candidates to join our fast growing DME team!
We have an immediate opening for a full time Customer Service Representative. Candidate must have prior customer service experience, especially in CPAP/BiPAP set-up, compliance and re-supply procedures, be able to navigate between multiple programs, multi-task on the computer and answer phones.
Responsibilities:
Processing all new Durable medical equipment (DME) orders by ensuring all the appropriate documentation and records are received
Daily communication with physician offices, hospital case managers, office administrative staff, respiratory therapists and company marketing representatives
Calling and scheduling patients for setup of Durable Medical Equipment (DME) including CPAP and supplies
Setting up CPAP and BiPAP
Calling and verifying patient insurance benefits through Availity and other insurance sites
Requesting authorizations for DME from different commercial insurance companies
Requirements:
Customer service experience in an office/administrative environment
Experience in Medicare and commercial insurance benefit verification
Knowledge of Medicare coverage criteria of DME and home health, preferred
Brightree experience, preferred
High level of comfort on the phone
Ability to multi-task and maintain a high level of accuracy
Experience in DME/home health intake, preferred
Experience in setting up CPAP and BiPAP, preferred
Experience in CMN Renewals and Re-Authorizations
Experience with computers
Friendly/outgoing personality and a passion for helping people
Preference given to bilingual "English/Spanish"
Job Type: Full-time
Numbers & Facts
Location
Tallahassee, FL
Job Type
Full-time
Skills
Administrative Skillsunmatched
Case Managementunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Documentationunmatched
Durable Medical Equipmentunmatched
English Languageunmatched
Health Insuranceunmatched
Home Careunmatched
Hospital Administrationunmatched
Insuranceunmatched
Marketingunmatched
Medical Officeunmatched
Medicareunmatched
Multilingualunmatched
Multitaskingunmatched
Respiratory Therapyunmatched
Spanish Languageunmatched
Telephone Skillsunmatched
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