Tallahassee, FL30+ days ago
Establish, manage, and maintain strategic relationships with external customers across one (1) or more business segments, ensuring a clear understanding of needs, expectations, and service requirements; " Act as the primary liaison between the enterprise, functional IT teams, end users, vendors, contractors, and consultants to ensure consistent, high-quality communication and delivery of services; " Investigate, address, and resolve escalated customer relationship issues, ensuring long-term satisfaction and continuous improvement; and. The Department requires the following experience, skills, and knowledge for this position: "Minimum of seven (7) years in IT experience, with at least four (4) years in process engineering,and two (2) years in project management; "Certification in Process Improvement Methodologies and demonstrated proficiency in methodologiessuch as Lean Six Sigma (Green or Black Belt), or Kaizen; "Strong skills in mapping out business processes, identifying bottlenecks, and analyzinginefficiencies.