Administrative Skills, Analysis Skills, Communication Skills, Computer Skills, Customer Satisfaction, Customer Support/Service, Detail Oriented, High School Diploma, Market Surveys, Operations Management, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Reporting Dashboards, Time Management, Writing Skills
Join Our Team as a Customer Service Representative
Are you passionate about delivering exceptional customer service? Join our dynamic team in Jacksonville, FL, where you'll play a crucial role in ensuring customer satisfaction and operational efficiency. Jacksonville offers a vibrant community with beautiful beaches, a thriving arts scene, and a warm climate, making it a great place to live and work.
Job Overview
As a Customer Service Representative, you will be responsible for managing and tracking assignments, assisting clients with inquiries, and participating in special projects. This role requires strong communication skills, attention to detail, and the ability to work independently.
Key Responsibilities
- Review dashboard for outstanding assignments and update status.
- Contact contractors to obtain file status and ensure timely completion.
- Document file assignments and progress using management tools.
- Complete customer service satisfaction surveys.
- Assist external clients with inquiries and provide excellent service.
- Participate in special projects as needed.
Requirements
- High School Diploma or equivalent.
- At least 2 years of customer service and/or administrative experience.
- Highly proficient in advanced computer skills.
- Excellent attention to detail and organizational skills.
- Strong analytical and problem-solving abilities.
- Excellent written, verbal, and communication skills.
- Ability to work independently with minimal supervision.
Preferences
- Previous experience in customer service or administrative roles.
- Good time management abilities and strong work ethic.
- Good interpersonal skills.
This is a full-time position with a schedule of 40 hours per week, Monday through Friday, from May 28, 2026, to August 31, 2026. Enjoy the opportunity to grow your career while living in the beautiful city of Jacksonville.
Apply now to become a part of our team and make a difference!
Subject Line: Customer Service Representative Opportunity
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Abacus Service Corporation