Cust Serv Res Spec I - Communications Division

Join an organization that values it's community and employees!

The purpose of this entry-level position is to provide basic assistance and information to property owners both in writing, primarily through email, chats and verbally. This position must maintain a high level of empathy, engagement courtesy, curiosity and patience to present the district in a friendly, yet professional, manner. This role requires a working knowledge of the district's policies and procedures and of privacy laws under the Texas Public Information Act, and extensive knowledge of the Texas Property Tax Code, specifically focused on ownership, name changes, the protest process, and the various exemptions and their benefits. This position requires the ability to intuitively connect with the property owner, research and identify issues, determine solutions and communicate resolutions in an understandable manner.

EDUCATION/POSITION SPECIFIC REQUIREMENTS & WORK EXPERIENCE

EDUCATION REQUIREMENTS

• High School Diploma or equivalent
• Two (2) years of college or equivalent experience preferred.

WORK EXPERIENCE

• 2 years of related work experience

Note: Must successfully complete and pass TDLR courses 101, 102, and 7 within two years of employment.

JOB RESPONSIBILITIES

General Responsibilities (Broad responsibilities that are consistent across job families)

• Serve property owners, general public, and other HCAD divisions in a professional, courteous and empathetic manner.
• Provide assistance to the general public and HCAD employees by receiving and responding to emails and chats, making phone calls; handling and tracking written and verbal correspondence.
• Handle adverse situations and upset property owners to provide appropriate solutions and alternatives to ensure resolution within the boundaries of the tax code.
• Provide accurate, valid, and complete information clearly and concisely utilizing the appropriate tone and right methods and tools.
• Operate a PC with HCAD's various computer systems in order to research, retrieve and verify HCAD records to verify or convey such information to the public in response to inquiries.
• Deliver effective and factual communication regarding HCAD policies, procedures and property tax laws affecting the property owner, HCAD and taxing units served.
• Maintain current knowledge of new and revised tax laws and proper tax codes and important deadlines for action.
• Handle special projects as assigned by researching and presenting information.
• Perform other duties as assigned.

Position Specific Responsibilities (Division specific responsibilities)

COMMUNICATIONS

• Act as liaison to the Chief Appraiser by performing detailed research and finding resolution to problem accounts relating to account errors.
• Compose general correspondence and memoranda.
• Exercise proof reading skills.

POSITION QUALIFICATIONS & REQUIREMENTS

KNOWLEDGE:

• HCAD practices and policy
• Texas Property Tax Code
• Social Media best practices for business
• Windows operating system
• Correct grammar, spelling and usage

WORKING CONDITIONS

Positions in this class typically require repetitive motions, sitting or standing for prolonged periods of time in an office setting.

PHYSICAL & MENTAL REQUIREMENTS

Positions in this class typically require repetitive motions, walking, talking and hearing. Must be able to sit or stand for extended periods of time with ability to reach, bend and move up/down on steps. Must be able to lift up to 50-pound file boxes. The position requires considerable concentration, creativity and ability to manage time effectively. The position is subject to stress caused by a changing public environment, mandatory deadlines and heavy workload. Requires the ability to ask questions that will bring forth the information needed to make sound decisions.

Equal Opportunity Employer

The Harris Central Appraisal District is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic,

including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.