Custodial Manager (3rd shift)

Job Description

Title: Custodial Manager (3rd shift)

Requisition #: 686762

Location: Philadelphia, PA, US

Career Area: Custodial

Information at a Glance

Job Description

The Custodial Manager is responsible for overseeing the daily custodial operations across a higher education campus, ensuring clean, safe, and welcoming environments for students, faculty, staff, and visitors. This position provides leadership to custodial supervisors and frontline staff, manages quality assurance programs, supports campus events, and ensures compliance with safety, regulatory, and client standards. The ideal candidate is a hands-on leader who excels in a fast-paced, customer-focused environment and is committed to delivering exceptional service while fostering a culture of accountability, safety, and continuous improvement.

Job Responsibilities

• Operations Management
• Direct and oversee all custodial services throughout academic, administrative, residential, athletic, and common-use campus facilities.
• Develop and implement cleaning schedules, staffing plans, and service delivery standards.
• Conduct regular facility inspections to ensure quality, cleanliness, and compliance with contractual expectations.
• Monitor work performance and implement corrective action plans when necessary.
• Ensure adequate coverage across all shifts, including evenings, weekends, and special events as required.

Leadership & Staff Development

• Recruit, train, coach, and develop custodial supervisors and frontline team members.
• Foster a positive and inclusive work environment that promotes employee engagement and retention.
• Conduct performance evaluations and provide ongoing feedback and professional development opportunities.
• Support workforce planning and succession development initiatives.

Client & Campus Relations

• Serve as the primary point of contact for campus stakeholders regarding custodial services.
• Build strong relationships with university administrators, facilities personnel, students, and departmental representatives.
• Respond promptly to service requests, concerns, and emergency situations.
• Participate in client meetings and present operational updates and performance metrics.

Safety & Compliance

• Ensure compliance with OSHA regulations, environmental standards, and company safety policies.
• Conduct regular safety meetings, audits, and training sessions.
• Investigate incidents and implement corrective and preventive actions.
• Maintain knowledge of infection prevention practices and sustainable cleaning methods.

Event & Special Project Support

• Coordinate custodial support for campus events, commencement ceremonies, athletic competitions, conferences, and special functions.
• Collaborate with campus departments to ensure successful execution of event setups and post-event restoration.
• Manage emergency response activities related to weather, facility incidents, or other campus disruptions.

Qualifications

• High school diploma or GED.
• 3+ years of custodial, housekeeping, facilities, or environmental services management experience.
• 2+ years of supervisory experience leading frontline service teams.
• Strong knowledge of custodial procedures, equipment, cleaning chemicals, and industry best practices.
• Experience managing employee schedules, performance, and budgets.
• Proficiency with Microsoft Office applications.
• Excellent communication, leadership, and customer service skills.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.