About Us
Tallahassee, a diverse community of nearly 200,000 residents, is the state capital and home to Florida A&M University, Florida State University, and Tallahassee State College. It is known for its national forest, freshwater lakes, and abundant parks and recreational activities. Located in the north-central portion of the state of Florida.
The City, as an organization, has a devoted workforce of approximately 4,000 people who come together to ensure the needs of the community are met through municipal services. These services include Police, Fire, Utilities (electric, gas, water, wastewater, stormwater), Parks and Recreation, Aviation-Tallahassee International Airport, and general municipal services. The City's mission is to be the national leader in the delivery of public service.
The City of Tallahassee's workforce is our communitys lifeblood, we offer diverse career opportunities, a positive work-life balance, competitive compensation, exceptional wellness programs, and comprehensive benefits, all of which position us to be the premier employer of choice for this area.
Apply On Or Before
Apply on or before 11 pm on Friday, July, 17, 2026
Department Name
Customer Account Services
Job Specifications
Customer Account Coordinator - Where Problem-Solving Meets Public Service
No two days look quite the same in this role. As a Customer Account Coordinator, youre the person citizens and staff turn to when they need an account issue sorted out - whether thats a quick fix or a genuinely tricky situation that takes some digging to resolve. Youll keep accounts running smoothly through ongoing review and maintenance, and youll be the one who steps in when a case is too complicated for a standard answer.
Youll report to a supervisor, but this isnt a job where youre told exactly what to do every hour. Youre trusted to use your own judgment, think on your feet, and handle things your way. It also takes a certain kind of patience - the ability to stay calm and professional even when a customer is frustrated or a conversation gets tense. At the end of the day, your work speaks for itself: its judged by the results you get, not just the hours you put in.
Minimum Training & Experience
Possession of a bachelor's degree and one year of experience that includes customer service, customer or public relations, higher level experience that includes billing, cash receipts and controls, accounting, or credit and collections.
or
Possession of a High School Diploma or GED and have at least five years of experience that includes customer service, customer or public relations, higher level experience that includes billing, cash receipts and controls, accounting, or credit and collections.
Salary Range
$21.6689 to $58.7999/hourly. Hiring rate generally will not exceed $37.7051/hour.
Drivers License Requirements
Must possess a valid Class E State driver's license at the time of appointment.
Benefits Information
For details on benefits available to eligible City employees, visit the City's interactive benefits tool ALEX.
How To Apply
Visit Talgov.com/Employment click on the 'Apply Today' button, then navigate to 'My Job Applications' icon, and create an account. Only online applications will be accepted for this vacancy. Remember, you must complete all sections of the application, including the education and work history section, even if this information is included on your resume.
If you have any questions regarding this position or the application process, please contact the City's Human Resources and Workforce Development Department at 850-891-8214.
Equal Opportunity Employer:
The City of Tallahassee is an Equal Opportunity Employer committed to promoting equity and celebrating diversity. The City of Tallahassee invites applications without regard to an individual's race, color, gender, religion, national origin, age, disability, marital status, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.
Veterans' Preference:
Certain service members and veterans, and the spouses of the service members and veterans, will receive preference and priority, and certain service members may be eligible to receive waivers for postsecondary educational requirements. For information on who may be eligible for Veterans Preference, go to http://floridavets.org/benefits-services/veterans-preference/, or call Human Resources & Workforce Development at (850) 891-8214.To claim Veterans Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.
Accommodation for Persons with a Disability:
If you require an accommodation, as defined by the Americans with Disabilities Act, please contact the City's ADA Coordinator, in the Office of Diversity & Inclusion, at 850-891-8950 or at TLHADA@talgov.com Monday through Friday, between 8 a.m. and 5 p.m., or TDD 711, at least 48 hours, (excluding weekends and holidays), prior to the application deadline.