Customer Account Coordinator

Customer Account Coordinator

Be the Bridge Between Customers and World-Class Aviation Solutions!

Industry: Aviation & Aerospace Manufacturing

Location: Sarasota, FL (Onsite)

Employment Type: 3 Month Contract to Hire

Pay Rate: $26/hr

Schedule: Monday Thursday, 7:00 AM 5:30 PM (some flexibility available)

Overview:

Step into a key role at the heart of aerospace operations where your communication skills, attention to detail, and ability to anticipate customer needs keep aircraft programs running smoothly. This is your opportunity to work in a fast-paced, high-impact environment supporting leading-edge aviation technologies and ensuring critical components get where they re needed, when they re needed.

As a Customer Account Coordinator, you will be the primary liaison between customers, production, and internal teams providing updates, managing orders, and driving customer satisfaction. Your work will directly influence performance metrics such as On-Time Delivery (OTD) and Turnaround Time (TAT), helping strengthen long-term partnerships and keep the skies safe.

Responsibilities:

• Act as the day-to-day point of contact for Tier 2 & 3 customers, responding to calls and emails with professionalism and urgency.
• Review contracts and customer requirements, ensuring all orders meet negotiated terms and compliance standards.
• Enter sales orders, parts, and technician inputs accurately into ERP systems and supporting databases.
• Generate and submit invoices (including through WAWF portals) and assist finance with month-end reconciliation for accurate financial reporting.
• Collaborate with Program Management, Key Account Managers, and Supply Chain teams to meet customer commitments.
• Track and communicate key performance indicators (KPI s) such as customer satisfaction, OTD, warranty claims, and TAT.
• Support quoting and pricing negotiations, ensuring compliance with policies and contract terms.
• Maintain required documentation according to Quality Management and record retention standards.
• Participate in continuous improvement initiatives and escalate urgent customer concerns for resolution.
• Perform other duties as assigned while maintaining consistent, reliable attendance.

Qualifications:

• Bachelor s degree from an accredited institution.
• 2+ years of related experience in customer service, data entry, or order management (preferably in manufacturing or aerospace).
• Strong communication and organizational skills with the ability to manage multiple accounts simultaneously.
• Proficiency with Microsoft Office (especially Word); ability to scan, save, and manage documents efficiently.
• Willingness to work overtime as needed.
• U.S. Person status as defined by ITAR (U.S. Citizen, Permanent Resident, Asylee, or Refugee).

• Why Join Our Mission:Support Aviation Safety Your work ensures critical parts and services reach customers on time, keeping aircraft flying safely.
• Be the Customer s Advocate Represent the voice of the customer and influence decisions that impact service levels and performance.
• Collaborative Culture Work closely with cross-functional teams and gain exposure to program management, finance, and supply chain operations.
• Career Development Build valuable experience in a global, high-tech industry with opportunities to grow into permanent roles.
• Be Part of Innovation Contribute to the future of sustainable aviation and next-generation aerospace solutions.

Ready to make a difference in aviation operations? Apply today and help keep the world connected.

SRG4 Government Services is a leading provider of information technology, training, engineering, accounting and intelligence analytical services for agencies in the intelligence, defense, homeland security, cyber security, and federal civilian markets. SRG4 utilizes an innovative approach to identify and qualify talent that is unique to the federal contracting industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

This position requires use of information or access to hardware, which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

EOE/ADA

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