Customer Account Manager

About the Company: We are seeking a dedicated Customer Service Representative to join our team. In this role, you will serve as the main point of contact for multiple accounts, handling customers' day-to-day requests and maintaining strong customer relationships through continual contact.

Responsibilities:

• Serve as the primary contact for multiple customer accounts, handling their day-to-day requests via phone and email.
• Maintain and strengthen customer relationships by providing proper service and meeting/exceeding customer needs.
• Simultaneously manage multiple projects, prioritizing customer requests effectively and efficiently.
• Handle customer complaints related to pricing, shipping, quality, and other issues, providing appropriate solutions and alternatives within time limits and following up to ensure resolution.
• Document all communications with customers regarding changes or additions to orders.
• Collaborate with all areas of the office and production to facilitate the flow of orders and meet customers' requested shipment dates.
• Use internal software systems to keep orders progressing through the system.
• Go the extra mile to engage and satisfy customers.

Qualifications:

• 1–3 years of relevant work experience required
• Strong verbal, written, and interpersonal communication skills
• Excellent phone etiquette
• Proven ability to multitask, prioritize, and stay organized in a fast-paced environment

Required Skills: Data Entry, Customer Communication, Phone Etiquette, Active Listening, Interpersonal Skills, Skilled Multi-tasker, Customer Relations, Customer Service, Attention to Detail.

Pay and compensation package: Starting at $20 per hour with monthly sales commission.

Join ProImprint and be part of a team that values exceptional customer service and strives to exceed customer expectations!

Job Type: Full-time

Benefits:

• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Professional Growth
Opportunities for career advancement and ongoing professional development within a growing company.