Brand Positioning, Campaigns, Communication Skills, Customer Escalations, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, High School Diploma, Interpersonal Skills, Maintenance Services, Marketing Software, Multitasking, Needs Assessment, Organizational Skills, Problem Solving Skills, Sales Management, Service Delivery, Team Player, Track Customer Issues
About Us
At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.
Job Summary
We are looking for a customer-focused Customer Account Representative to build strong client relationships and support account management activities. This role is ideal for individuals who enjoy working with people, delivering excellent service, and helping maintain long-term customer satisfaction.
Responsibilities
- Assist customers with account-related inquiries and service requests.
- Build and maintain positive relationships with customers.
- Support customer retention and satisfaction initiatives.
- Monitor account activity and maintain accurate customer records.
- Follow up with customers to ensure a positive experience.
- Resolve routine account concerns and escalate complex matters when needed.
- Collaborate with team members to achieve customer service objectives.
- Identify customer needs and recommend appropriate solutions.
- Participate in training and professional development programs.
Qualifications
- High school diploma or equivalent required.
- Strong communication and interpersonal skills.
- Excellent customer service and relationship-building abilities.
- Strong organizational and multitasking skills.
- Positive attitude and professional demeanor.
- Ability to work independently and in a team environment.
- Attention to detail and problem-solving skills.