Customer Account Representative

About Us

Moodreact is a full-service maintenance company supporting homes and businesses with expert electricians, appliance repair technicians, plumbers, and skilled general labor teams.We handle the tough jobs, the technical work, and the details others overlook—always with professionalism, safety, and efficiency in mind.

Position Summary

We are looking for a customer-focused Customer Account Representative to assist with account inquiries, maintain accurate customer information, and support ongoing customer relationships. The ideal candidate is organized, communicates effectively, and takes a thoughtful approach to resolving requests and providing reliable assistance.

Responsibilities

• Serve as a point of contact for customer questions regarding accounts, services, and related requests.
• Provide clear and accurate information about account procedures and available services.
• Assist customers with routine account updates and service inquiries.
• Maintain accurate account records and document relevant customer interactions.
• Monitor outstanding requests and follow up to support timely resolution.
• Coordinate with internal teams to address account concerns and customer needs.
• Explain service information and procedures in a professional, accessible manner.
• Identify recurring customer questions and share feedback with supervisors.
• Handle customer information responsibly and follow company confidentiality procedures.
• Contribute to a positive customer experience through consistent communication and follow-through.

Qualifications

• Strong verbal communication and interpersonal skills.
• Customer-oriented mindset and professional demeanor.
• Good organizational abilities and attention to detail.
• Ability to handle information accurately and responsibly.
• Strong problem-solving and follow-up skills.
• Ability to prioritize tasks and collaborate with colleagues.
• Previous customer service or account support experience is an asset but not required.

Benefits

• Training and support to learn company processes.
• Opportunities to develop account management and customer relationship skills.
• Supportive and collaborative work environment.
• Professional development and potential career advancement.
• Practical experience in customer account support and business operations.