Customer Account Representative

About the Position

Merixcen is looking for a professional and customer-focused Customer Account Representative to join our Charlotte, NC team. This position is responsible for supporting customer accounts, addressing service-related questions, and helping ensure customers receive a positive and professional experience.

Responsibilities

• Assist customers with account and service-related questions
• Listen carefully to customer needs and concerns
• Provide accurate information based on established company guidelines
• Help resolve routine customer issues and requests
• Identify appropriate solutions and next steps
• Escalate complex concerns to the appropriate team member
• Meet established service and performance expectations
• Help provide a consistent and positive customer experience

Qualifications

• High school diploma or equivalent
• Strong verbal communication and listening skills
• Excellent interpersonal skills
• Customer-focused and professional attitude
• Strong problem-solving abilities
• Reliable and punctual
• Comfortable learning new systems and procedures

What We Offer

• $19-$29 per hour
• Immediate start
• Paid training
• Full-time employment
• Career growth opportunities
• Professional development
• Mentorship and ongoing support
• Supportive team environment
• Opportunities for advancement