Customer Account Representative

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

 

Job Description

About the Role

We are seeking a personable and detail-oriented Customer Account Representative to help build strong customer relationships and support account-related inquiries. This role is ideal for someone who enjoys working with people, understanding their needs, and providing reliable information about company products and services. Training and professional development opportunities are available for candidates who want to grow their customer relationship and account management skills.

Responsibilities

• Assist customers with general account inquiries and service-related questions.

• Explain available products, services, and account procedures clearly and professionally.

• Build positive relationships through consistent and attentive customer interactions.

• Help identify customer needs and recommend appropriate options.

• Maintain accurate account information and follow established procedures.

• Coordinate with relevant team members to address customer concerns.

• Support customer satisfaction and retention initiatives.

What We Offer

• Hands-on training and ongoing guidance.

• Opportunities to develop customer relationship and account support skills.

• A collaborative and supportive team environment.

• Professional development and potential advancement opportunities.

• Compensation based on the position and experience.

Qualifications

• Strong interpersonal and verbal communication skills.

• Customer-focused attitude and professional demeanor.

• Good organizational skills and attention to detail.

• Ability to handle inquiries thoughtfully and identify practical solutions.

• Dependable, adaptable, and comfortable working collaboratively.

• Previous account management or customer service experience is a plus but not required.

Additional Information

• Competitive Salary: $60,000 – $65,000 annually.

• Career Growth Opportunities: Clear pathways for professional advancement and increased responsibilities.

• Professional Development: Opportunities to strengthen marketing, communication, leadership, and strategic planning skills.

• Collaborative Work Environment: Join a supportive team that values innovation, teamwork, and individual contributions.

• Hands-On Learning: Gain practical exposure to marketing campaigns, brand promotions, and customer engagement strategies.

• Skill Development: Expand your capabilities in campaign coordination, market research, project management, and relationship building.

• Meaningful Contributions: Play an active role in initiatives that support business growth and brand recognition.