Customer Account Representative

Job Title: Customer Account Representative
Location: Los Angeles, CA
Job Type: Full-Time

About Lorygen Group

Lorygen Group values strong customer relationships, professional service, and effective business engagement. Our team works collaboratively to support customer needs and deliver positive experiences.

Position Overview

We are looking for a Customer Account Representative to assist customers with account inquiries, explain available services, and build lasting professional relationships. This position is suited to individuals who enjoy communicating with people and providing reliable service in a customer-focused environment.

Responsibilities

• Assist customers with account questions and service-related requests.
• Explain company products and services clearly and accurately.
• Build positive relationships through professional customer interactions.
• Follow up on customer inquiries and help coordinate appropriate solutions.
• Maintain accurate customer records and account documentation.
• Collaborate with team members to address customer needs.
• Identify opportunities to improve customer satisfaction.
• Participate in training and team development activities.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Customer-focused attitude and professional demeanor.
• Ability to manage multiple priorities effectively.
• Comfortable working independently and as part of a team.
• Previous customer service or account experience is an advantage but not required.