Customer Account Specialist

Job Title: Customer Account Specialist
Job Location: Johnston, IA 50131
Job Duration: 12 months (Possibility of Extension)
Shift: Work shifts will be between the hours of 6:55am to 6:05pm. Central Time

Job Description:

As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers.

In addition, you will:

• Use telephone negotiating techniques to build and maintain company, customer and dealer relationships
• Review payment history and account information
• Update/confirm debtor information
• Negotiate payment plan modifications according to established policies and procedures
• Administer collection efforts within federal and state regulations and company policy
• Assist with account resolutions for misapplied cash and refers problem accounts to supervisors
• We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment.
• A Bachelor's degree in business or a related discipline is preferred.

We also require:

• Minimum of 1 year of experience in customer service
• Ability to remain seated for long periods of time to perform telephone work in a call center environment
• Capacity to quickly change focus on work activities
• Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications

A strong candidate will also have:

• Knowledge of negotiation techniques
• Familiarity with the client Financial policies and procedures regarding collections.