Job Title: Customer Account Specialist
Location: Miami, FL 33178
Duration: RPO Direct Hire
Pay Rate range: $25 - $36
Some screening questions:
1 What is your MRO experience?
2 - In your opinion, what are the most important qualities of a customer service professional?
3 - How do you prioritize customer inquiries when dealing with multiple requests at once?
4 Have you ever had to troubleshoot a common issue with a specific MRO product?
Job Designation
Provides customer service, support and prioritization for team through best practices. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review, bookings, RMA s, credits, reports, follow-up/status, and resolution/relationship-management. As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization.
Job Core Responsibilities
"Manage Aftermarket customer accounts; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship-management. Collaborate with all teams to hit goals and deliverables.
"Work closely with Supply-Chain, Operations, Quality and Trade Compliance +, in order to ensure all customer requirements and commitments are met.
"Participate in process improvement initiatives as required with their respective customer base.
"Maintain, execute and train on/to documented Standard Work.
Job Specifications
Education Level: (Preferred): Bachelor's Degree or equivalent experience.
Field of Study/Area of Experience:
"2+ years of experience in MRO, customer-Service/Inside Sales, Aerospace/Aviation After-Market, or a combination thereof.
"Must be a U.S. person: U.S. citizen or permanent U.S. resident.