Customer Activation Lead

Recruiting From Scratch
  • New York, New York
    30+ days ago

    Job Description

    Customer Activation Lead

    • Title of Role: Customer Activation Lead
    • Location: New York, hybrid
    • Company Stage of Funding: Seed — Software Development, AI
    • Office Type: Hybrid
    • Salary: $130K–$200K

    Company Description

    We're representing a dynamic startup focused on AI-powered training solutions tailored for the world’s vast blue-collar and deskless workforce. This company is on a mission to transform how these workers access training and resources, leveraging cutting-edge technology to drive engagement and effectiveness. With a small, agile team, they are poised to make a significant impact in the AI and EdTech industries.

    What You Will Do

    • Lead customer activation initiatives to drive engagement and adoption of AI-driven training solutions.
    • Collaborate with cross-functional teams to develop and implement strategies that enhance customer success.
    • Analyze user feedback and performance metrics to optimize customer experiences and training outcomes.
    • Manage relationships with key accounts, ensuring alignment with their training needs and objectives.
    • Develop and deliver presentations and training materials to educate customers on product features and benefits.
    • Monitor industry trends and competitor activities to inform strategic decisions and product enhancements.

    Ideal Candidate Background

    • 3–6 years of experience in account management, customer success, or operations within a tech environment.
    • Proven experience with AI technologies, particularly OpenAI, and their application in training or educational contexts.
    • Strong analytical skills with the ability to interpret data and translate it into actionable insights.
    • Excellent communication and interpersonal skills, with a knack for building relationships with diverse stakeholders.

    Preferred

    • Experience in a B2B environment, particularly within the EdTech sector.
    • Familiarity with customer relationship management (CRM) tools and analytics platforms.
    • Background in project management methodologies to drive operational efficiency.

    Compensation and Benefits

    The base salary for this role ranges from $130K to $200K, complemented by competitive equity options. Join a passionate team dedicated to making a meaningful difference in the lives of workers around the globe.

    Numbers & Facts

    LocationNew York, New York

    Skills

    • Artificial Intelligence (AI)unmatched
    • Business-to-Business (B2B)unmatched
    • Communication Skillsunmatched
    • Competitive Researchunmatched
    • Cross-Functionalunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • Customer Relationship Management (CRM)unmatched
    • Customer Relationship Management (CRM) Systemsunmatched
    • Customer Trainingunmatched
    • Customer/Client Researchunmatched
    • Industry/Trade Analysisunmatched
    • Interpersonal Skillsunmatched
    • Leading Edge Technologyunmatched
    • Performance Metricsunmatched
    • Performance Tuning/Optimizationunmatched
    • Presentation/Verbal Skillsunmatched
    • Project/Program Managementunmatched
    • Relationship Managementunmatched
    • Sales Managementunmatched
    • Seed Fundingunmatched
    • Software Developmentunmatched
    • Startupunmatched
    • Strategic Planningunmatched
    • Technical Operationsunmatched
    • Training/Teachingunmatched

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