Artificial Intelligence (AI), Business-to-Business (B2B), Communication Skills, Competitive Research, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Training, Customer/Client Research, Industry/Trade Analysis, Interpersonal Skills, Leading Edge Technology, Performance Metrics, Performance Tuning/Optimization, Presentation/Verbal Skills, Project/Program Management, Relationship Management, Sales Management, Seed Funding, Software Development, Startup, Strategic Planning, Technical Operations, Training/Teaching
Customer Activation Lead
- Title of Role: Customer Activation Lead
- Location: New York, hybrid
- Company Stage of Funding: Seed — Software Development, AI
- Office Type: Hybrid
- Salary: $130K–$200K
Company Description
We're representing a dynamic startup focused on AI-powered training solutions tailored for the world’s vast blue-collar and deskless workforce. This company is on a mission to transform how these workers access training and resources, leveraging cutting-edge technology to drive engagement and effectiveness. With a small, agile team, they are poised to make a significant impact in the AI and EdTech industries.
What You Will Do
- Lead customer activation initiatives to drive engagement and adoption of AI-driven training solutions.
- Collaborate with cross-functional teams to develop and implement strategies that enhance customer success.
- Analyze user feedback and performance metrics to optimize customer experiences and training outcomes.
- Manage relationships with key accounts, ensuring alignment with their training needs and objectives.
- Develop and deliver presentations and training materials to educate customers on product features and benefits.
- Monitor industry trends and competitor activities to inform strategic decisions and product enhancements.
Ideal Candidate Background
- 3–6 years of experience in account management, customer success, or operations within a tech environment.
- Proven experience with AI technologies, particularly OpenAI, and their application in training or educational contexts.
- Strong analytical skills with the ability to interpret data and translate it into actionable insights.
- Excellent communication and interpersonal skills, with a knack for building relationships with diverse stakeholders.
Preferred
- Experience in a B2B environment, particularly within the EdTech sector.
- Familiarity with customer relationship management (CRM) tools and analytics platforms.
- Background in project management methodologies to drive operational efficiency.
Compensation and Benefits
The base salary for this role ranges from $130K to $200K, complemented by competitive equity options. Join a passionate team dedicated to making a meaningful difference in the lives of workers around the globe.