Customer Billing Rep

Requisition ID: 96973

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation's most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we're redefining what's possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Position Specific Description

Employees in this role conduct detailed investigations on customer accounts in order to complete complex billing exceptions. Must navigate multiple systems simultaneously and have the ability to move quickly between tasks without compromising accuracy of billing. Must take action to ensure billing issues are investigated and resolved, entering billing adjustments as needed. Pro active communication and strong follow through are necessary to complete pending work queues that fail system validation. Position requires strong problem solving, investigative and analytical skills. Must be able to work independently, follow process/procedures and be confident to make fact based decisions with minimal guidance. Must be able to interpret field investigations related to difficult billing exceptions and enter billing adjustments accordingly.

Job Overview

Employees in this role conduct detailed investigations of customer accounts in order to complete complex billing exceptions. Employees ensure billing issues are resolved and investigated, enter billing adjustments and complete pending work queues that fail system validation.

Job Duties & Responsibilities

Under general supervision:

• Conducts detailed review and analysis of billing exceptions and completes billing adjustments
• Conducts analysis to understand billing implications and calculates re-billings in order to ensure billing accuracy and appropriate revenue posting
• Acquires and analyzes data from multiple systems to complete timely and accurate billing investigations
• Collaborates with field groups to initiate investigations to resolve billing issues and performs entry-level analysis to interpret data from the field in order to resolve and update records and re-bill the customers account
• Coordinates with other departments to resolve complex billing and critical account maintenance issues
• Facilitates rapid resolution of billing exceptions
• Follows-up with external customers to gather information and resolve exceptions
• Maintains integrity of systems to support timely and accurate billing
• Ensures problems are investigated and corrected before incorrect bills are issued
• Updates customer accounts to prevent further billing exceptions and ensure customer satisfaction.
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Experience: 3+ years

Preferred Qualifications

• Associates Degree
• Bachelors Degree
• Six Sigma Yellow Belt Certified

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Non Exempt

Employee Type: Full Time

Job Category: Customer Service

Organization: Florida Power & Light Company

Relocation Provided: No

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