Job Description
Customer Call Rep needs 1+ years experience
Customer Call Rep requires:
- Monday to Friday 8am to 4:30pm
- Call center
- Clerical/customer service experience
- Must pass preemployment, drug test
- Communicate well with team
- Grammar accuracy
Customer Call Rep duties:
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
- Prepares standard reports to track workload, response time and quality of input
Numbers & Facts
| Location | Concord, New Hampshire |
| Website | https://www.globalchannelmanagement.com/ |
Skills
Call Centersunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Reporting Skillsunmatched
Research Skillsunmatched
Resolve Customer Issuesunmatched
Scripting (Scripting Languages)unmatched
Time Managementunmatched
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