Customer Call Center REP

Global Channel Management

  • Concord, New Hampshire
  • 7 days ago
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    Skills

    • Call Centersunmatched
    • Communication Skillsunmatched
    • Customer Support/Serviceunmatched
    • Customer/Client Researchunmatched
    • Reporting Skillsunmatched
    • Research Skillsunmatched
    • Resolve Customer Issuesunmatched
    • Scripting (Scripting Languages)unmatched
    • Time Managementunmatched

    Description

    Customer Call Rep needs 1+ years experience

    Customer Call Rep requires:

    • Monday to Friday 8am to 4:30pm
    • Call center
    • Clerical/customer service experience
    • Must pass preemployment, drug test
    • Communicate well with team
    • Grammar accuracy

    Customer Call Rep duties:

    • Responds to telephone inquiries and complaints using standard scripts and procedures
    • Gathers information, researches/resolves inquiries and logs customer calls
    • Communicates appropriate options for resolution in a timely manner
    • Informs customers about services available and assesses customer needs
    • Prepares standard reports to track workload, response time and quality of input

    Numbers & Facts

    LocationConcord, New Hampshire
    Websitehttps://www.globalchannelmanagement.com/

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