Customer Care Administrative

What should you know about us before request this position?

Grupo Pikolinos is more than a footwear company: we are a team of people who live by the values of our brands and reflect them in every step we take.

Through the designs of Pikolinos and Martinelli, with our commitment to craftsmanship, quality, and sustainability, we have established a presence in more than 50 countries and grown into a team of over 800 people.

We work to create products that convey comfort, authenticity, and our own unique outlook on life: “Life is intense, get comfortable and enjoy it step by step.”

What do we need?

We are looking for someone to join our team as a Customer Care Administrative professional to carry out administrative tasks related to customer service, ensuring the proper handling of requests and issues, the communication of pricing or rate information, and the management of orders and their related records.

What will your day-to-day look like?

These are the responsibilities that will fill your agenda:

• Process requests, complaints, and returns in accordance with established procedures.

• Handle administrative enquiries by email, phone, or other channels.

• Record and update customer data in internal systems.

• Process and track orders, ensuring excellent customer service.

• Contribute to continuous improvement by taking part in training and feedback sessions and proposing ideas.

Who are we looking for?

• Someone with the Grupo Pikolinos attitude.

Someone eager to make a difference, bring positive energy, and spread the kind of smiles that can brighten someone’s day.

• Someone with experience in customer service, sales administration, or order management.

If you are passionate about this field and enjoy managing issues, tracking orders, and finding solutions quickly and effectively, you will feel right at home here.

• Someone with advanced Excel skills and experience using CRM systems regularly.

These are the tools you will use in your day-to-day work, so it is important that you are confident and proficient in using them.

• ️ Someone with an advanced level of English.

You need to be able to communicate fluently in English and spanish.

What do we offer?

We will support you from day one with an initial training plan to make your onboarding easier.

In addition, you will enjoy:

• A fixed schedule from Monday to Friday, 9:00 a.m. to 5:00 p.m.

• 52 remote-working days per year.

• Free Pikolinos shoes.

• Additional benefits for being part of the team.

️ We want you to feel good, enjoy your day-to-day work, and grow with us.

What will the selection process be like?

We believe the best outcomes happen when people can be themselves. That is why our selection process guarantees equal opportunities, regardless of race, origin, ideology, religion, sex, nationality, age, sexual orientation, gender identity, disability, or any other personal or social status.

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